Conway Call Center Jobs

If you’re someone who is organized, helpful and outgoing, call center jobs in Conway might be right for you. Work with Adecco during your job hunt and you’ll connect with a team of recruiting and staffing experts who are invested in helping you stand out in the workplace. Whether you are looking for a career change or are fresh out of school, we at Adecco can help you find not just a job, but a future career.

Leading companies in Conway are constantly seeking skilled people to fill their jobs — we know because we help them fill these positions every day. Putting yourself on a company’s front lines and assisting their customers is the perfect way to utilize your personal skills.


We are always hiring for Call Center Jobs in Conway, SC.

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Helpdesk Representative

Adecco Engineering and Technical, a division of the world leader in the recruitment of Engineering and Information Technology professionals, has immediate openings for a Helpdesk Representatives for a minimum 6-month contract (possible contract-hire) opportunity with a company in Cary, NC. In this role, you must have experience troubleshooting Active Directory, VPN, and Windows in a help desk environment. We are looking for motivated IT professionals with the following background:

*1-3 years experience working a remote, telephone driven support role in a corporate environment.

*Customer service oriented

*Knowledge/understanding of Active Directory, TCP/IP Protocols

*Experience utilizing VPN/Remote Access Technology

*Troubleshooting in Windows XP/Windows 7 environment

You MUST be flexible and be open to work in 24/7 call center environment and work rotating shifts.

If you are interested in this Helpdesk Representative opportunity in Cary, NC or other similar opportunities available through Adecco Engineering and Technical, please click the apply button below and/or apply online at www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Cary, NC

Helpdesk Representative

Adecco Engineering and Technical, a division of the world leader in the recruitment of Engineering and Information Technology professionals, has immediate openings for a Helpdesk Representatives for a minimum 6-month contract (possible contract-hire) opportunity with a company in Cary, NC. In this role, you must have experience troubleshooting Active Directory, VPN, and Windows in a help desk environment. We are looking for motivated IT professionals with the following background:

*1-3 years experience working a remote, telephone driven support role in a corporate environment.

*Customer service oriented

*Knowledge/understanding of Active Directory, TCP/IP Protocols

*Experience utilizing VPN/Remote Access Technology

*Troubleshooting in Windows XP/Windows 7 environment

You MUST be flexible and be open to work in 24/7 call center environment and work rotating shifts.

If you are interested in this Helpdesk Representative opportunity in Cary, NC or other similar opportunities available through Adecco Engineering and Technical, please click the apply button below and/or apply online at www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Cary, NC

Desktop Support



Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for a Desktop Support professioanl on a contract to direct opportunity with a leading company in Cary NC

We have a client in the Cary NC are looking for an early career Desktop Support person. This is a call center type environment and you will need to be customer service friendly. This is a contract to direct hire position. This is a great position for a person looking to ""get a start in Desktop support industry" and or looking to grow with a company.

MUST have the following: • Knowledge of Active Directory • Knowledge of VPN • Able to work a dynamic rotating shift including over nights • Customer service friendly.

If you are interested in this opportunity or other opportunities available through Adecco Engineering and Technical, please apply online or email directly to austin.greene@adeccona.com The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer.

Cary, NC

CUSTOMER SUPPORT ENGINEER

Adecco Engineering and Technical is currently hiring for a Customer Support Engineer. This is a three to six month contract for a Customer Support Engineer. This job is located in RTP, NC. The ideal candidate for this job will have experience with providing second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams and other Technical Assistance Center engineers. Duties will include but not be limited to: Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. Assists customers in troubleshooting hardware/software related issues on various platforms. Provides technology/product training and intellectual property material as required. Acts as focal point for large account network problem resolution. Effectively utilizes moderate to complex lab setups to recreate and solve problems. Submits complete and correct bug reports in area of expertise. Interacts across TAC teams and development teams at peer level. Customer Support Engineer position has the following responsibilities:

*Ability to handle critical customer issues/problems.

*Able to determine problems and deliver known solutions with a high level of customer satisfaction.

*Ability to work effectively with and provide guidance to other members of the work group.

*Ability to determine root cause and resolution for previously unknown problems.

*Ability to communicate effectively both verbally and in writing.

Required Skills:

*CCNA required, CCNP or Written-CCIE certification is preferred, full CCIE desired.

*Routing/Switching - Strong analytical and troubleshooting skills with Routing/Switching across Cisco platforms.

*Candidate must have at least 2 years of Networking industry experience and knowledge, products and protocols.

*Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS,

*Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2+ years related experience

If you are interested in this Customer Support Engineer in RTP, NC. then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact James Trevino at 512.823.2380 or james.trevino@adeccona.com

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



Morrisville, NC

Field Technician

Adecco Engineering and Technology is currently recruiting for a Field Technician with a territory in Charlotte, NC. To be considered for this position you must have prior hands-on experience. The Field Technician will provide support to internal and external customers in the areas of cable/Telco set tops while displaying exceptional communication and customer satisfaction. The Field Technician will also troubleshoot and support Quick Test Automatic Set-Top testing stations. Below please find an overview of the job expectations: * Exceptional communication skills and topnotch customer satisfaction • Resolve customer issues related to set top repairs • Resolve customer issues that they have in testing in warehouse set tops, modems etc • Handle all levels of product troubleshooting. • Identify, track and communicate service related issues. • Perform network level troubleshooting with Windows systems related to Quick test stations • Ensure a superior level of customer service is provided at all times. • Log all calls, schedule necessary appointments, and document the outcome. • Coordinate and direct requests to appropriate technical personnel when unable to resolve. • Respond to internal and external customer requests via E-mail, phone as required • Assess customer needs and offer services that will enhance the customer experience. QUALIFICATIONS: • Two year degree or certification in technology field (or combination of education and work experience) • Call Center experience highly desired. • 5+ years of technical support experience or pre-sales technical support experience. • 2+ years in a customer facing role • Excellent communication skills in writing, editing, communications and interpersonal skills. • Attention to detail. • Strong follow through techniques. • Ability to communicate technical info and ideas so others will understand • Ability to demonstrate a commitment to customer support. • Able to demonstrate strong analysis capabilities and technical in cable and Telco TV industry, including, Set top theory, Docsis, modem, VOIP, Headend both DAC and DNCS systems • 1+ year of applied PC hardware/software support. • 1+ year of applied internet technology support. • Knowledge and uses of Microsoft Office Suite - Word, Excel, PowerPoint, Visio etc. • CATV technology • Internet and LAN technology, including TCP/IP Protocols • IP Telephony is helpful • ICOMS and Remedy Ticketing system (helpful) If you are interested in this Field Technician job in Charlotte, NC then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com.

charlotte, NC

CUSTOMER SUPPORT ENGINEER





Adecco Technical is currently assisting a local client in their search for a Customer Support Engineer inRaleigh,NC. This is a minimum 12 month contract opportunity. Requirements and Responsibilities include, but not limited to: We are the Global leader in Network Storage industry and we are hiring for a full time Customer Support Engineer job in (Raleigh, NC) for our local office. The individual hired for this position will be responsible for providing technical support to our customer base. The ideal candidate would have experience and expertise in Technical troubleshooting and be comfortable in quickly learning to use a myriad of technologies and applications in order to resolve a customer issue. The candidate should also be able to coordinate the support process with our staff and our field engineers.Provides second/third level technical support for Unified Computing, B and C Series (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems. Provide second/third level technical support for Operating Systems and Virtualization, Microsoft, Linux Redhat and Novell, Vmware. Required Skills: Oracle, MS SQL, Sybase, DB2, and MySQL Familiarity with Java Runtime Environment Java development and JDBC knowledge XML and web services With good experience in technical support Ability to troubleshoot and reproduce difficult scenarios Excellent written and oral communications skill Be able to solve support issues Ability to assist with customer escalations and coordinate with all stakeholders Perform occasional technical account management for distinguished customers Demonstrate initiative to continue enhancing product quality and customer service Flexible work hours, ability to provide occasional after-hours support

*Submits complete and correct Defect reports in area of expertise.

*Acts as a technical expert and provides support on a world-wide basis.

*Interacts across TAC teams and development teams at peer level.

*Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments.

*Typically reports to Mgr, Technical Support.

*Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments. The successful candidate has the following experience, skills and capabilities:

*Working knowledge of Networking industry, products and protocols.

*Strong analytical and troubleshooting skills.

*Proven crisis management skills and ability to handle critical customer issues/problems.

*Able to determine problems and deliver known solutions with a high level of customer satisfaction.

*Ability to determine root cause and resolution for previously unknown problems.

*Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

*Successful at exercising judgment within defined procedures to determine appropriate action.

*Ability to work effectively with and provide guidance to other members of the work group. --Promotes and solicits ideas within TAC team(s).

Required Qualifications:

*Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering, or related field and 2 years of post-baccalaureate, progressive experience in job offered or related occupation OR Master’s or foreign degree equivalent in Computer Engineering, Electrical Engineering, Computer Science, or related field and 1 year of progressive experience in job offered or related occupation.

*Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.

*Demonstrated networking experience including TCP/IP and Routing Protocols.

*Troubleshooting experience using finisar, wireshark, or other protocol analyzer.

*Experience or Certifications in one or more of the following is preferred: HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE,

Prior customer support experience is preferred. Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:

*Cisco Unified Computing System, B and C Series Servers is a Plus

*Windows, VMware, and Linux Operating Systems Environments

*Storage architectures, and/or file systems

*Designs and implementations for Data Center Solutions

*Multi-vendor platform and interconnect component interoperability

*3rd Party ISV Support

If you are interested in this Customer Support Engineer job opportunity in (RTP,NC). For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact (Stephen Sanya) at (919-666-4918) or (stephen.sanya@adeccona.com).

Research Triangle Park, NC

Desktop Support Technician

Adecco Engineering and Technology is seeking an IT professional for an IT Desktop Support Technician job opportunity in Wilson, NC. Our client is a leading, global IT solutions provider that is growing immensely in the North Carolina Triangle area. This is a contract opportunity with an expected duration of 6 months with potential for extension. You will be assigned to work in a pharmaceutical manufacturing site, so candidates with previous experience working in the pharmaceutical industry would be an ideal match. The IT Desktop Support Technician will assist client staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. You will provide (a) Mid-level analysis and technical support for customers and their networked computers and peripherals. (b) Interface with multiple levels of end users, management, VIPs and local technical staff. Duties include

*Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, Smartphones, and LAN cable drops

*Troubleshooting and resolving software issues; reimaging computers/hard drives

*Backing up and restoring settings and associated systems administration activities

*Taking ownership of issues through to resolution on all appropriate requests.

*Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.

*Move equipment associated with escalated help desk incidents and service requests

*Performing asset inventory activities as needed.

*Trains and orients staff on use of hardware and software.

*Recommends and / or performs upgrades on systems to ensure longevity.

*Works with procurement staff to purchase hardware and software.

*You may be required to mentor/coach junior level technicians and assist in Level 1 support as needed.

*This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

*At least 1 year of experience providing IT desktop support

*Strong Microsoft Office skills (Outlook, Word, and Excel)

*Thorough understanding of Outlook's calendaring tool

*Understanding of Exchange functional accounts and how they are used within Microsoft technologies

*Strong customer service skills

*Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

*Strong written and verbal communication skills

*Must be detail oriented and self motivating

If you are interested in this IT Desktop Support Technician job opportunity or other opportunities available through Adecco Engineering and Technology, please apply online. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Wilson, NC

Technical Support Representative

A local Fortune 500 company is seeking Technical Support representatives to assist with handling & resolving issues from consumers & retail operations. Great opportunity to gain experience and build your resume!

Responsibilities include:

• Help Desk Technical Support.
• Incoming and Outgoing calls.
• $14.00/hr.
• 4 week onsite training. 8:00 am – 4:30 pm Monday through Friday. Must be present for all days of training – no exceptions.
• Ability to work between the hours of 7:00 am – 10:00 pm. Facility is open 7 days a week. Must be flexible & able to work weekends.
• Troubleshooting.
• Network Connectivity.


Requirements:

• Minimum of 1 year technical support experience with emphasis on Help Desk Support.
• Strong attention to Detail.
• Effective Communication ability (Verbal & Written)
• Computer knowledge.
• A+ or Network+ Certification preferred.
• Proficient in use of Microsoft Excel, Word & Outlook.
• High School Education.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

•Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
•401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
•Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
•Service Bonus - Rewarding employees who make an extended work commitment
•Paid Holidays - Selected paid holiday, based on accrued hour requirements
•State-of-the-Art Career Center - Training and resources available for all employees
•Highly trained and professional staff - Our team cares about you and your career!
.df-dc

Durham, NC

Support Technician

Adecco Engineering and Technical, a division of the world leader in the recruitment of Engineering and Information Technology professionals, has an immediate opening for an Support Technician for minimum 18-month contract opportunity in Raleigh, NC. In this role, you will be responsible for monitoring a ticket system for support of custom web tools. You will be working with a ticketing system to properly support the applications. Responsibilities Working cases from a case queue, they are anything from questions to potential bug or feature requests with any of our supported tools Once cases come in, depending on the case type certain actions will need to be performed. For example, if a bug is opened, the L1 Support Engineer would identify this to be a bug and gather the steps necessary to reproduce said bug. All of the correspondences between customers and the support engineer will be captured within a ticket/case system.

Required Qualifications: Mastery in problem analysis and root cause analysis Mastery of articulating steps to accurately recreate complex issues Experience using issue reporting system such as Redmine Experience in testing of Service Oriented Architecture applications Good communication skills—verbal and written

If you are interested in this Support Technician opportunity in Raleigh, NC or other similar opportunities available through Adecco Engineering and Technical, please click the apply button below and/or apply online at www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Durham, NC

Technical Support Representative

A Technical Support Representative job opportunity is now available in Greensboro, NC with Adecco Engineering & Technology. This will be a contract going through March 2015. The Representative will provide end-user support for the client products, answering incoming calls and requests from real estate agents. Support tasks range from usage questions to in-depth technical troubleshooting, including reviews of browser settings, clearing cache, setting trusted sites and managing settings (pop-up blocker, security settings, etc...). Technical Support Representative responsibilities will include:

*Interface with customers to resolve inquiries, concerns, and requests about products and services

*Gather end users information and determine the issue by evaluating and analyzing the symptoms

*Assist callers in the use of mobile devices, Macs, iPads and Androids, etc. when using company products. Follow standard processes and procedures

*Ability to work under pressure and remain flexible to changing schedules and demand

*Knowledge of Microsoft Windows operating systems, Microsoft Office products, Outlook, Macs, mobile devices

Technical Support Representatives must meet the following for consideration:

*Familiartiy with real estate concept is a plus

*High School Diploma

*1 yeat experience in customer support call center environment

*Experience in providing technical end user support

*Some positions include evening and weekend

Greensboro, NC

SALES ASSISTANT - ADMINISTRATIVE - SALES

The IP&Science Life Sciences Sales team is looking for a Sales Assistant in their Atlanta, GA location! In this position, the contractor will be responsible for generating leads, qualifying opportunities, and distributing them to the sales team. A strong fit for this position is someone who has worked in a similar role with a sales team! They will also be asked to maximize sales opportunities and to keep up to date with existing and new TR services and marketing/sales campaigns! 1 year of previous sales experience is required, Bachelors Degree is preferred! Interviews will be over the phone!
Duties and responsibilities:
Responsible for generating leads, qualifying opportunities, and distributing them to the sales team
Responsible for creating and updating account profiles in Salesforce.com
To acquire detailed knowledge of Thomson Reuters IP & Sciences' products and to keep that knowledge up-to-date
To set up customer meetings/product demos for the sales team
To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed time frames
To maximize sales opportunities and to keep up to date with existing and new Thomson Reuters IP & Science services and marketing/sales campaigns
To maintain customer satisfaction with all Thomson Reuters' IP & Science services and functions

Skills/Experience:
1 year of previous sales experience
Previous experience in the life sciences, pharma and/or biotech industries are preferred
Proficiency in WebEx, Salesforce.com MS Word, PowerPoint, and Excel applications
Solid organizational background with the ability to prioritize tasks in order to successfully meet goals
Adaptable, flexible, open to diverse ways of thinking and diverse cultures
Must have strong communication and interpersonal skills
College degree preferreddf-dc

Atlanta, GA

Data Center Computer Operator

Adecco Engineering & Technical is currently recruiting for a Computer Operator for our Miami based client. This need is at their Virginia facility. It is a long term contract position with an outstanding Fortune 500 company. In this role, you will:

• Be able to follow established departmental standards and procedures. • Monitor environmental systems. • Monitor Network links. • Perform daily walkthroughs in the Data Centers. • Monitor batch work and move workloads as required to ensure successful completion. • Observe and evaluate jobs, system and programs performance. • Support and resolve issues which include: data transmissions, user reports, system access, system messages, and equipment failures. • Supporting users over the phone with system support questions. Open, address, resolve, close trouble tickets. • Document, escalates and follow up on system problems when necessary. • Works with team members, business associates, and vendors on identifying problems and finding resolutions. • Make certain that daily workloads are completed on time and on schedule. • Understand backup and recovery concepts, strategies, and procedures. • Conduct nightly backups and prepare media for off-site storage. • Maintain comprehensive, timely, and accurate system logs and system reporting data to produce daily status reports. • Brief the oncoming operator at shift change on systems status and subjects of immediate and/or critical importance. • Produce daily status report • Work 10-hour shifts, rotating through days, nights, weekends, and holidays. • Exhibit a professional manner in dealing with others and strive to maintain constructive working relationships. • Complete daily time sheets and clarity requirements. • Attend change management meetings

Culpeper, VA

Implementation IT Technician contract in Orlando FL

Progressive Healthcare IT solutions company has a need for a Pyxis Implementation Analyst Technician for a 6 month contract position. Accountabilities The Senior Analyst, Product Implementation is experienced with the implementation of Pyxis Systems and installs a wide range of Pyxis products. This involves extensive customer interaction and service. In addition, drives the installation process through demonstrated mastery of the established Pyxis project management process. These projects typically range in scope from installing multi-unit expansions to leading a team that may install projects of over 100 units and crosses multiple products. Effectively performs the required tasks to insure timely go-lives and customer satisfaction. Must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within CareFusion and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with daily travel and national overnight travel.**

Communication • Conduct customer meetings. • Provide written documentation to appropriate team members and customer addressing each facet of implementation for every project. This includes an overall project rollout plan, timelines, and project assignments to Pyxis and customer personnel. • Provide consultation on new and existing products to customer. • Establish and nurture rapport with customers that is conducive to a long term business relationships. • Provide team support and product information on strategic products as assigned by manager. • Work closely with the Sr. Project Manager and the Manager, Product Implementation to accurately forecast Go Live schedule and evaluate resource needs.

Orlando, FL

IT Desktop/Field Services Technician

TAD PGS, INC. is currently seeking an IT Desktop/Field Services Technician for one of our clients in Laurel, MD. Must have a Secret Clearance or the ability to obtain an Interim Secret Clearance. Primary Responsibilities:

*Research, analyze, diagnose and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.

*Perform computer imaging including software & hardware validation and pre-delivery testing.

*Provide onsite services for customers to include incident response, delivery and system set-up of new & repaired computers along with installation of additional hardware, software and peripherals.

*Work on primarily Microsoft Windows, Macintosh and Linux systems.

*Perform other duties as assigned (e.g. Help Desk support, conference facility set-up, project work).

*Provide documentation as appropriate (e.g. ticket creation and maintenance, e-mails, process improvements, knowledge base articles).

Basic Qualifications:

*Bachelor's degree in an IT-related field or at least 5 years of recent IT related work experience.

*Ability to troubleshoot and resolve technical problems for users. Ability to independently resolve widely varying complex problems using current job knowledge and using research and external resources.

*Hardware, Operating System and networking experience. Hardware experience to include Intel based desktops, laptops, and printers. Operating System (OS) experience to include Windows and Mac OS. Networking experience to include strong understanding of TCP/IP and DNS. Understanding of Active Directory and Exchange.

*Highly motivated and have strong customer focus with the ability to interface with all levels of staff.

*Excellent communication skills (written and oral).

*Receive a Dell Certified Enterprise Engineer (DCEE) certification within two months of employment.

Desired Qualifications:

*Bachelor's Degree in an IT-related field.

*Certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT); HDI Support Analyst.

*2-4 years’ experience with system management tools such as Altiris.

*Software experience with Desktop remote control tools.

*Good understanding and the ability to troubleshoot Linux operating systems.

*Capable of leading at least one small project team and be a contributor in various areas within the department.

*Strong presentation skills which may be used to document analysis and deliver technical information.

Special Working Conditions:

*Willing to support and work the necessary hours to finish critical work.

*Routinely drive the client’s vehicles on and off campus.

*Ability to do long walking on a routine basis.

*Must be willing to occasionally (less than 5%) travel within or outside of Maryland.

*Ability to lift up to 40 lbs.

Laurel, MD

Supplier Enrollment Specialist

Adecco Group, a world leader with the recruitment of office professionals has a current job opportunity for a Supplier Enrollment Specialist on a 3 month contract assignment in Orlando, FL with our client, one of the nation,s largest financial services holding companies

Location: Orlando, FL
Contract: 3 month contract

Looking for strong sales background and experience with paid for performance positions. Call center and banking experience a plus.

Responsibilities for this Supplier Enrollment Specialist position include:

*Responsible for managing and executing supplier enrollment campaigns.

*Key activities include outbound calling to enroll suppliers into our ESP Payables solution.

*In addition to the outbound sales effort, strong emphasis is placed on follow-up with enrolled suppliers.

*This role primarily supports the Card Program Officers, and will also assist our Card Sales team with other calling efforts that may arise from time-to-time.

*Gathers, analyzes, translates and delivers information in clear, concise and meaningful formats based on specific project and/or program requirements and according to established project management standards.

*Provides input to project research information

*Provides administrative and analytic support to the Project Manager.

*Typically works on projects that are moderately-complex to complex, and are large in size and organizational span.

*May coordinate the activities of a project sub team and/or project activities to the extent those efforts might affect completion of assigned tasks.

*Receives general direction from the reporting manager and/or project/program manager regarding tasks to be performed.


Qualifications:

*Prior call center/sales experience required

*High school diploma or equivalent

*Must be self driven for success and posses good organizational skills

*Attention to detail is a must


Adecco offers a competitive benefit package.

Apply Now if you are interested in this position, DO NOT DELAY! If you have any questions, you may email Jenifer Robinson at jenifer.robinson@adeccona.com.

This position is being recruited for by Adecco's National Recruitment Center of Excellence, NOT the local Adecco office.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Veterans/Disableddf-dc

Orlando, FL

Call Center Representative Telemarketing/Telesales

Responsibilities include but are not limited to:
* Manage outflow of calls to current or prospective clients/customers
* Deliver prepared sales message, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
* Schedule appointments for sales representatives to meet with prospective customers

Sitting 100% of the time, making oublund calls.
Candidates must meet the following requirements for consideration:
* At least 1 year of outbound telemarketing experience
* Must have excellent attention to detail and organizational skills
* Must have basic computer skills such as MSWord and email
* High School Diploma or GED equivalent

If you or anyone you may know is interested in this great opportunity please apply online today at www.adeccousa.com

Equal Opportunity Employer Minorities/Women/Veterans/Disableddf-dc

New Castle, DE

IT Help Desk / Contract to Hire!

An IT Support Analyst job in Pittsburgh, PA is available courtesy of Adecco Engineering and Technical. You must have a Bachelors degree in an IT related field and strong computer skills. You will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is a great way to get your foot in the door at one of the areas largest employers! Our client would like to promote this person to a higher level role within 18-24 months! IT Support Analyst job responsibilities include: • Walk callers through problem-solving process • Respond to queries either over the phone for IT related issues • Follow up with customers to ensure issue has been resolved • Install, modify, and repair computer hardware and software

QUALIFICATIONS: • Bachelors Degree in IT related field • Strong computer skills • Some help desk / IT support experience is preferred.

If you are interested in this IT Support Analyst job in Pittsburgh, PA then please send your resume to Gina Butera at Gina.Butera@adeccona.com. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Pittsburgh, PA

Help Desk Analyst

A Help Desk Analyst Job in Louisville, KY is available courtesy of Adecco Engineering and Technical on a contract basis. To be successful in this role you must have experience troubleshooting hardware and supporting IT systems in a call center environment. You will provide technical support and expertise to system users and administrators, internal staff and support partner companies. Our client is seeking a strong team player with effective communication skills that thrives in a fast paced environment. Help Desk Analyst Job Responsibilities:

- Perform technical troubleshooting covering installations, upgrades, data migrations and middleware performance - Provide remote and on-site support to user base, including clients, customers and partners - Take support calls and log issues into problem management system - Diagnoses basic hardware and software problems by phone or email - Responds to customer inquiries and answers customer's basic questions Qualifications: - A+ certification or other IT certification - One or two years of experience - Qualified candidates will work from program specifications or prototypes under the direction of a team leader, senior technical technician - Familiar with LAN/WAN technologies - Printer support experience preferred - Ability to work a flexible 3rd shift If you are interested in this Help Desk Analyst job opportunity in Louisville, KY then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact John Perkins at 502-715-4431 or john.perkins@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Louisville, KY

Tier 1 Help Desk Analysts

A Help Desk Analyst job in Louisville KY is available courtesy of Adecco Engineering and Technical on a contract-to-hire. To be eligible for this position you must have either Technical Degree or Help Desk experience in call center environment. In this position you will be troubleshooting technical issues from the end users. Additionally you'll be gathering the proper information and escalating advanced issues to proper contact point. Help Desk Analyst job responsibilities include: - Troubleshooting technical issues from the end users - Gathering the proper information and escalating advanced issues to proper contact point - Coaching end users on why the issue is occurring and any preventative measures they can take in the future QUALIFICATIONS: - Must have either Technical Degree or Help Desk experience in call center environment - Strong technical aptitude of hardware and networking issues - Working knowledge of software applications and problem resolution - Excellent customer service skills - Remedy Ticketing (or similar) experience is preferred - A+ Certification is highly desired - Ability to work variable shifts If you are interested in this Help Desk Analyst job opportunity in Louisville KY then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact John Perkins at 502-715-4431 or john.perkins@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Louisville, KY

Field Service Implementation IT Support Technician contract in Columbus, OH

Progressive healthcare/ hospital-based IT Medical Information comany needs a Healthcare Field service IT Technician contract in Columbus, OH for 6 months plus. Accountabilities The Senior Analyst, Product Implementation is experienced with the implementation of Pyxis Systems and installs a wide range of Pyxis products. This involves extensive customer interaction and service. In addition, drives the installation process through demonstrated mastery of the established Pyxis project management process. These projects typically range in scope from installing multi-unit expansions to leading a team that may install projects of over 100 units and crosses multiple products. Effectively performs the required tasks to insure timely go-lives and customer satisfaction. Must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within CareFusion and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with daily travel and national overnight travel.**

Communication • Conduct customer meetings. • Provide written documentation to appropriate team members and customer addressing each facet of implementation for every project. This includes an overall project rollout plan, timelines, and project assignments to Pyxis and customer personnel. • Provide consultation on new and existing products to customer. • Establish and nurture rapport with customers that is conducive to a long term business relationships. • Provide team support and product information on strategic products as assigned by manager. • Work closely with the Sr. Project Manager and the Manager, Product Implementation to accurately forecast Go Live schedule and evaluate resource needs.

Columbus, OH

Entry Level IT Support

An Entry Level IT Support job is currently available courtesy of Adecco Engineering and Technical. To be considered for this position, you must have a Bachelors Degree and some IT support training or experience. You will be working with a world leader in Communications industry. This is a chance to be a part of a growing company where there is room for growth. It's a contract position that could possibly become permanent down the road. The Entry Level IT Support job responsibilities:

*Travel to local customer sites to provide basic IT support

*Provide network support

*Interact with customers

Qualifications:

*Bachelors Degree

*Some IT support experience and/or training

*CCNA a plus

*Network knowledge

*Leadership skills

*Strong communication skills

If you are interested in the Entry Level IT Support job in Blue Bell, PA, then please use the "apply now" button to submit your resume or email it directly to Brian Ward at brian.ward@adeccona.com . Also, you can consider other available opportunities or apply for this position on the Adecco website at www.adeccousa.com .

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Cherry Hill, NJ

Customer Service/Sales

Adecco is looking for enthusiastic inside sales people to provide customer service and sales for seasonal and holiday sales drive located in the corporate headquarters of a Mason corporation. Will make outbound calls to existing clients to promote sales of food products for employee gifts and promotions. The sales person will be order taking and up selling when applicable. Assignment ends by 3rd week of December.

This customer service and sales postion is a great job for someone looking for extra holiday cash. The hours are Monday - Friday, 8-5, no evenings or weekends. The environment is lots of fun, will have potential for sale bonuses and proven and effective sales training is provided.df-dc

Cincinnati, OH

Bilingual Help Desk Analyst



A contract-to-hire Bilingual Help Desk Analyst job opportunity in Dublin,OH is available courtesy of Adecco Engineering and Technology. You must have at least one year of relevant experience to be considered for this position. You will be responsible for resolving technical problems from end users in one of the nation's leading medical manufacturing companies. You will be providing support via phone, email, and webforms. The pay rate for this position is between $18.00 and $24.00 per hour. Bilingual Help Desk Analyst responsibilities include: - Receive and log all phone calls within the IT Help Desk database and attempt to resolve calls on first contact or escalate to level II support - Review and log all request coming through IT Help Desk e-mail & webform and resolve requests prior to escalation - Evaluate issues by interpreting end-users problem descriptions to determine resolution or best course of action - Identify problem trends and report to Help Desk Manager for further analysis Qualifications: - Level one or Level two IT Help Desk experience - At least one year of work experience in a customer service oriented IT Help desk environment - Must have extensive knowledge of Windows 2000/XP Microsoft Business Products (Office Suite), Internet Usage, Microsoft Outlook/Exchange - In-depth skills in hardware, software, operating systems, networking, VPN/remote connectivity and desktop knowledge - Tech savvy with outstanding people skills - Bilingual (Spanish) is a plus If you are interested in this Bilingual Help Desk Analyst job opportunity in Dublin, OH then please click APPLY NOW or visit our Adecco website at www.adeccousa.com to submit your resume. If you have questions about the position please contact Jenni East at (614) 948-4713 or jennifer.east@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Dublin, OH

TELEMARKETER

Adecco is currently recruting for a TELEMARKETING REPRESENTATIVE for a local insurance company in Miamisbur.

Job Description:

- Makes and receives phone calls with the intent of promoting or selling company products or services.
- May provide a basic level of customer support but refers more complex problems to other staff members.
- Prefer previous experience in sales, insurance or call center experience.
-Prefer Bachelor's degree in area of specialty or two years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.

If you have telemarketing experience and interested in this opportunity, please go to www.adeccousa.com and click on "apply now" to submit your application and resume. Please feel free to contact our office at 937.432.9679 to review your application.

Adecco is an equal opportunity employer.df-dc

Dayton, OH

Test Creation Administrator

The Test Creation Administrator is an intermediate level support position in which the primary focus is on varied and sometimes complex administrative duties performed in support of test creation. This role provides clerical support for the group. Completion of daily work requires use of specialized software.

• Coordinate logistics of getting material to and from outside item writers and reviewers; with supervision, draft correspondence, follow-up, complete paperwork and payments
• Assist item authors with item processing, copyright permission, and scanning
• Enter items and packages into Item Banking Information System (IBIS).

Professional Development and Corporate Responsibilities
• May provide software support for the group.
• Pro-actively work toward greater customer satisfaction and quality maintenance

Administration
• Perform general administrative functions as required
• Interpret, apply, and/or explain policies to the group
• Manage calendars and schedule meetings utilizing Outlook
• Prepare expense reports
• Organize and prepare mass mailingsdf-dc

Princeton, NJ

Field Service Implementation IT Technician contract in Newark, NJ

Progressive healthcare/ hospital-based IT Medical Information comany needs a Healthcare Field service IT Technician contract in Newark , New Jersey for 6 months plus. Accountabilities The Senior Analyst, Product Implementation is experienced with the implementation of Pyxis Systems and installs a wide range of Pyxis products. This involves extensive customer interaction and service. In addition, drives the installation process through demonstrated mastery of the established Pyxis project management process. These projects typically range in scope from installing multi-unit expansions to leading a team that may install projects of over 100 units and crosses multiple products. Effectively performs the required tasks to insure timely go-lives and customer satisfaction. Must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within CareFusion and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with daily travel and national overnight travel.**

Communication • Conduct customer meetings. • Provide written documentation to appropriate team members and customer addressing each facet of implementation for every project. This includes an overall project rollout plan, timelines, and project assignments to Pyxis and customer personnel. • Provide consultation on new and existing products to customer. • Establish and nurture rapport with customers that is conducive to a long term business relationships. • Provide team support and product information on strategic products as assigned by manager. • Work closely with the Sr. Project Manager and the Manager, Product Implementation to accurately forecast Go Live schedule and evaluate resource needs.

Newark, NJ

Field Service Implementation IT Technician contract in New York, NY

Progressive healthcare/ hospital-based IT Medical Information comany needs a Healthcare Field service IT Technician contract in New York City, New York for 6 months plus. Accountabilities The Senior Analyst, Product Implementation is experienced with the implementation of Pyxis Systems and installs a wide range of Pyxis products. This involves extensive customer interaction and service. In addition, drives the installation process through demonstrated mastery of the established Pyxis project management process. These projects typically range in scope from installing multi-unit expansions to leading a team that may install projects of over 100 units and crosses multiple products. Effectively performs the required tasks to insure timely go-lives and customer satisfaction. Must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within CareFusion and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with daily travel and national overnight travel.**

Communication • Conduct customer meetings. • Provide written documentation to appropriate team members and customer addressing each facet of implementation for every project. This includes an overall project rollout plan, timelines, and project assignments to Pyxis and customer personnel. • Provide consultation on new and existing products to customer. • Establish and nurture rapport with customers that is conducive to a long term business relationships. • Provide team support and product information on strategic products as assigned by manager. • Work closely with the Sr. Project Manager and the Manager, Product Implementation to accurately forecast Go Live schedule and evaluate resource needs.

New York, NY

Desktop Support

Adecco Technology has an immediate full-time opportunity for an IT Desktop Support Technician located in New York, NY(Mid Manhattan). Our client is an established IT Consulting Firm and is only looking for a candidate who understands what service means and has the ability to work on-site in a professional, corporate environment in addition to high-end private clients. This position requires a mix of technical experience, high level of energy, a problem solver and passion to help solve clients’ problems. Customer service is critical. The IT Desktop Support Technician responsibilities include

*Day-to-day support of clients’ desktop environment including PC/Mac, MS Office, email, and other desktop applications

*Light experience in Windows Server including Exchange, virtualization, local and cloud-based backups

*Basic networking experience is a plus

*Work with Sr. IT to address problems remotely and desk side

Qualifications

*1-3 years experience in corporate environment providing IT tech support

*Good handle on Windows OS

*Must have excellent communication skills - position will be required to communicate with end users

*Must be detail-oriented and high energy

*Mobile device experience (iOS, Droids, other smart phones)

If you are interested in this full-time IT Desktop Support Technician job in New York, MY (Mid Manhattan) then click “apply” below and apply online at www.adeccousa.com. ***Equal Opportunity Employer Minorities/Women/Veterans/Disabled***

New York, NY

Support Technician

A Support Technician job in Anderson, IN is available courtesy of Adecco Engineering and Technology. You must have two years or more in a tier one phone support role using Active Directory. This role is the first point of contact for staff seeking technology and technical assistance for technology and application issues. You must be interested in a first shift full time opportunity. Support Technician job responsibilities include: • Hardware support and troubleshooting • Application troubleshooting • Windows / Android / Apple OS mobile support • PC / Laptop andMobiledevices management and support QUALIFICATIONS: • High School Diploma or GED, College Degree (Associates or Higher) - required or equivalent (i.e. military service, IT certifications) • Two plus years tier one phone support • Two plus years in a Windows environment • Experience with remote support If you are interested in this Support Technician job in Anderson, IN then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Justin Flamion at 317.558.1031 or Justin.Flamion@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Anderson, IN

Contract Desktop Support / Help Desk Technician

Adecco Engineering and Technical is currently recruiting for a Contract Desktop Support / Help Desk Technician job located in Erie, PA. Qualified candidates must have at least one year experience providing technical or desktop support. In this role, you would be responsible for providing maintenance of the computer desktop environment by analyzing requirement, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Desktop Support / Help Desk Technician job responsibilities include: - Responsible for providing maintenance of the computer desktop environment by analyzing requirement, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. - Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Qualifications: - Bachelor’s degree in MIS, computer science, business or related field. Associates degree and equivalent experience may be considered. - Candidates must have exceptional customer service and communication skills and be able to provide desk-side and phone based support. - Six months to one year experience in a help desk or desktop support based role required. - Familiarity with various Windows operating systems, networking environments, Internet applications, including Internet Explorer, Internet connectivity methods, including virtual private network (VPN), dial-up and broadband, preferred. - Must be able to provide on-call service on a rotating basis. If you are interested in this Desktop Support / Help Desk Technician job opportunity in Erie, PA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Erie, PA

Contract Technical Customer Service Representative

Adecco Engineering and Technical is currently recruiting for a contract Technical Customer Service Representative job located in Erie, PA. Qualified candidates must have exceptional customer service and communication skills and be able to provide phone based support. In this role, you would be responsible for providing software support. Tasks include end user support, password resets, and troubleshooting software issues. Technical Customer Service Representative job responsibilities include: - Provide customer service and software support - End user support and basic software troubleshooting. Qualifications: - Bachelor’s degree in Business, Communications, MIS, Computer Science, or related field. Associates degree and equivalent experience will be considered. - Six months to one year experience in a customer service or call center role required. - Candidates must have exceptional customer service and communication skills and be able to provide phone based support. - PC proficiency and data entry skills are also required. - Familiarity with various Windows operating systems, MS Office and the ability to learn new software and systems. If you are interested in this contract Technical Customer Service Representative job opportunity in Erie, PA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Erie, PA

Help Desk Technician

Adecco Engineering and Technical has a current job opportunity for a Help Desk Techniain in the Hornell area. Contract Position It Pays: $15-18/hour depending on experience Description: Position is of a fully competent level and must have strong interpersonal skills to analyze user problems and requirements and make recommendations to satisfy the identified issues. The holder of this position will work directly for a third party agency and will provide dedicated services and support to our client.

Specifics:

*Implement all operational changes utilizing appropriate tools and test equipment.

*Investigate, diagnose, progress and action all operational events, alarms, incidents and requests to the agreed quality and targets, ensuring that issues are escalated and all records are updated in a timely fashion.

*Undertake routine preventative measures and housekeeping tasks and implement, maintain and monitor security and functioning of IT infrastructure and assets as required.

*Ensure that the physical environment is maintained and secure according to safety and security requirements.

*Manage the installation and inventory of hardware and software.

*Contribute to root cause analysis.

*Develop and maintain operational documentation and procedures.

*Provide support to other organizational units as necessary to provide for, and improve delivery of, IT services.

*Propose appropriate actions for improving the delivery of his/her services from a quality and cost perspective.

Qualifications:

*College Degree or equivalent (Up to 18 months of job-related training beyond high school, e.g., vocational, business, or technical school, DEP).

*Knowledge on trouble shooting and Customer enquiries.

*2 years experience in IT infrastructure preferably in an internal environment.

To be considered for this position, please use the "apply now" button to submit your resume. If you have questions about the position please contact Michael Morrisey at (607) 937-4145 or at michael.morrisey@adeccona.com.

Hornell, NY

Field Service Implementation IT Technician contract in Rochester, NY

Progressive healthcare/ hospital-based IT Medical Information comany needs a Healthcare Field service IT Technician contract in Rochester , New York for 6 months plus. Accountabilities The Senior Analyst, Product Implementation is experienced with the implementation of Pyxis Systems and installs a wide range of Pyxis products. This involves extensive customer interaction and service. In addition, drives the installation process through demonstrated mastery of the established Pyxis project management process. These projects typically range in scope from installing multi-unit expansions to leading a team that may install projects of over 100 units and crosses multiple products. Effectively performs the required tasks to insure timely go-lives and customer satisfaction. Must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within CareFusion and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with daily travel and national overnight travel.**

Communication • Conduct customer meetings. • Provide written documentation to appropriate team members and customer addressing each facet of implementation for every project. This includes an overall project rollout plan, timelines, and project assignments to Pyxis and customer personnel. • Provide consultation on new and existing products to customer. • Establish and nurture rapport with customers that is conducive to a long term business relationships. • Provide team support and product information on strategic products as assigned by manager. • Work closely with the Sr. Project Manager and the Manager, Product Implementation to accurately forecast Go Live schedule and evaluate resource needs.

Rochester, NY

Support Technician

Adecco Engineering and Technical is currently hiring for a contract Support Technician job in Lincoln, RI. The position will entail providing technical support at the first stage level and assisting team members. These technicians will render assistance for equipment troubleshooting and ensure deployment process adherence. Must have flexibility to work between the hours of 8AM to 8PM Mon - Friday. The Support Technician job responsibilities include:

*Technical support at the first stage level

*Equipment troubleshooting

Qualifications:

*Strong troubleshooting, diagnostic and problem solving skills

*Must have excellent communication skills, both verbally and written

*Working knowledge of Word, Excel and Access

*Understanding of intermediate to expert technical terminology

*Ability to work independently and occasionally lead within a group

If you are interested in this Technical Support job in Cumberland, RI or other opportunities then click "apply" below and apply online at www.adeccousa.com. If you have questions about the position please contact Julia Mercier at julia.mercier@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Lincoln, RI

Helpdesk Representative

Adecco Engineering and Technical, a division of the world leader in the recruitment of Engineering and Information Technology professionals, has immediate openings for a Helpdesk Representatives for a minimum 6-month contract opportunity with a company in Waltham, MA. In this role, you must have experience troubleshooting Active Directory, VPN, and Windows in a help desk environment. We are looking for motivated IT professionals with the following background:

*1-3 years experience working a remote, telephone driven support role in a corporate environment.

*Customer service oriented

*Knowledge/understanding of Active Directory, TCP/IP Protocols

*Experience utilizing VPN/Remote Access Technology

*Troubleshooting in Windows XP/Windows 7 environment

You MUST be flexible and be open to work in 24/7 call center environment and work rotating shifts.

If you are interested in this Helpdesk Representative opportunity in Waltham, MA or other similar opportunities available through Adecco Engineering and Technical, please click the apply button below and/or apply online at www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Waltham, MA

Field Technician

A Field Technician job located in the Chicago IL area is available courtesy of Adecco Engineering and Technical. To be considered for this position you must have prior hands-on experience. You will be responsible for assisting customers of all knowledge levels through efficient troubleshooting of Set-Top and Quick Test stations problems. You will also be working for a company that promotes career growth. Field Technician job responsibilities include:

*Provide support to internal and external customers in the areas of cable / Telco set tops while displaying exceptional communication skills and topnotch customer satisfaction

* Troubleshoot and support Quick Test Automatic Set-Top testing stations

*Resolve customer issues related to set top repairs

*Resolve or least help customers’ resolve issues that they have in testing in warehouse set tops, modems et

*Handle all levels of product troubleshooting.

*Identify, track and communicate service related issues.

*Perform network level troubleshooting with Windows systems related to Quick test stations

*Ensure a superior level of customer service is provided at all times.

*Log all calls, schedule necessary appointments, and document the outcome.

*Coordinate and direct requests to appropriate technical personnel when unable to resolve.

*Respond to internal and external customer requests via E-mail, phone as required

*Assess customer needs and offer services that will enhance the customer experience.

QUALIFICATIONS:

*Two year degree or certification in technology field (or combination of education and work experience)

*Call Center experience highly desired.

*At least five years of technical support experience or pre-sales technical support experience.

*At least two years in a customer facing role

*Excellent communication skills in writing, editing, communications and interpersonal skills.

*Attention to detail.

*Strong follow through techniques.

*Ability to communicate technical info and ideas so others will understand

*Ability to demonstrate a commitment to customer support.

*Able to demonstrate strong analysis capabilities and technical in cable and Telco TV industry, including, Set top theory, Docsis, modem, VOIP, Headend both DAC and DNCS systems

*Minimum one year of applied PC hardware/software support.

*Minimum one year of applied internet technology support

*Knowledge and uses of Microsoft Office Suite - Word, Excel, PowerPoint, Visio etc.

*CATV technology

*Internet and LAN technology, including TCP/IP Protocols

*IP Telephony is helpful

*ICOMS and Remedy Ticketing system (helpful)

If you are interested in this Field Technician job in Chicago IL then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Rand Booth at rand.booth@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Romeoville, IL

PC Technician

A PC Technician job in Baton Rouge, Louisiana is available courtesy of Adecco Engineering and Technology. The ideal candidate will have two years of information technology support experience. You will diagnose system hardware, software and operator problems. You will install and assist the Corporate Information Systems Department in installation of hardware, software and peripheral components. PC Technician job responsibilities include: -Perform duties to install, modify, and repair personal computer hardware and software -Act as a Liaison between the business unit and Corporate Information Systems Service Desk to troubleshoot systems issues and carry out information systems initiatives -Assist with troubleshooting for Telecom, Network, and Data Center QUALIFICATIONS: - Two years of related IT experience -End user support experience (hardware / software) -Skilled in setting up video conferencing and assisting in disaster recovery If you are interested in this PC Technician job in Baton Rouge, Louisiana then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Kevin Sapp at 504-410-2076 or kevin.sapp@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Baton Rouge, LA

Inbound Sales Rep

Are you money motivated? Are you able to build a quick report and evaluate the needs of your customers? Do you enjoy talking on the phone? If so, Adecco is looking for you!!

Our client, a national leader in telecommunications has immediate openings for Inbound Sales Representatives!

Minimum Requirements:
- High School Diploma or GED
- At least 1 year recent sales experience
- Able to work in a base pay + commission environment
- Ability to multitask and work with multiple computer programs

Still interested?? Please go to adeccousa.com to apply.

Pay is a commission + base pay 8.25hr.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

Medical Coverage - Access to an affordable and comprehensive group medical coverage plan401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
Service Bonus - Rewarding employees who make an extended work commitment
Paid Holidays - Selected paid holiday, based on accrued hour requirements
State-of-the-Art Career Center - Training and resources available for all employees
Highly trained and professional staff - Our team cares about you and your career!
.df-dc

Chillicothe, IL

Microsoft Dynamics CRM Support

A Microsoft Dynamics CRM Support job inMilwaukee,WIis available courtesy of Adecco Engineering and Technology. The ideal candidate for this role will have expertise in the functionalities of MS Dynamics and be able to discuss issues with end users over the phone, assisting them with functionality issues of the CRM system.

The Microsoft Dynamics CRM Support job responsibilities include: • Phone support of Microsoft Dynamics issues • Daily interaction with internal employees up to C-Suite level • Tracking of resolution metrics • Insert job responsibility Qualifications:

• Microsoft Dynamics CRM Expertise • Strong communication skills • Previous call center experience is beneficial • Ability to work in both a team environment and independently If you are interested in this Microsoft Dynamics CRM Support job inMilwaukee,WIthen please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology, go to www.adeccousa.com. If you have questions about the position please contact Paul Schauwitzer at paul.schauwitzer@adeccona.com.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Milwaukee,

SCCM Engineer - ME

Adecco Technical is currently recruiting for a contract SCCM Engineer job opportunity located in Falmouth, ME. The primary responsibility of this position is to manage and implement all System Center Configuration Manager administration activities for all Windows server and windows patch management consistent with compliance timelines. Through the proper use of change management, you will schedule, provision, deploy and record auditable artifacts to maintain patch compliance. You will deliver service excellence by responding to requests from Data Center Operations forEnterprise changes, script highly customized configuration solutions, package and deploy software as well as provide training and guidance to less senior members of the team. You will also schedule and coordinate work during maintenance windows and communicates any and all outages to affected stake holders. Additional responsibilities include the management and maintenance of the Symantec Endpoint Management System and Antivirus clients on all workstations and servers ensuring definitions are kept up to date, specified audit standards are met, and that any virus or malware activity is recorded, remediated and eliminated in the environment. Responsibilities also include syslog and event log management for all Windows server systems ensuring that auditable security event logs are retained for a specific period of time. Excellent interpersonal, written communication and verbal communication skills as a technical leader are required for success in this role. SCCM Engineer job responsibilities include:

*Accountable and responsible for the on time delivery of all patching and anti-virus operational and project deliverables for Windows server and desktops for business unit.

*Strong communication and organizational skills to manage escalations and act in an availability manager role when patching or project deliverable challenges are encountered. Strong organization, time management, and project management skills.

*Help identify and coordinate work with team members.

*Follow ITIL service management standards by submitting proper incident, problem, service and change requests through the MAXIMO system in a compliance environment such as SSAE16.

*Ability to participate in a geographically dispersed 24 x 7 support organization including shift work and off-hours support.

*Participates in weekly team meetings.

*Ability to cross-train and mentor other team members in technical domain including process and procedures.

*Ability to develop and implement solutions in both high priority operational settings and project work. Ability to work effectively with standard project management tools, work with project managers, and facilitate follow through on project requests.

*Update department process and procedures documentation with appropriate information based on experience during incident resolution. Include proper process improvement in document to help prevent or streamline breakdowns.

*Maintain client engineering and support documentation consistent with best practices and business need.

*Ability to participate in developing and following through on continuous process improvement activities. Facilitate or perform post incident reviews for server and desktop incidents to identify improvements to process and procedure including follow through on agreed to action items.

QUALIFICATIONS:

*Bachelors degree.

*A minimum of three years professional experience as a developer, build master, or release engineer.

*A minimum of three years experience is a work lead of a team of three to five people.

*Exceptional written, verbal, and interpersonal communication skills with technical team, management, and business stakeholders. Ability to build positive working relationships and influence collaboratively across IT teams.

*At least six years technical experience in Windows server and desktop operating systems environment with specific experience with System Center Configuration Manager, Active Directory, WSUS, Exchange Cluster Failover , and IIS.

*At least three years experience in Windows scripting (VB, Powershell, AutoIT, Batch File), WMI, and SQL with both SQL management and writing queries.

*At least three years experiencing in developing and maintaining server and desktop images using industry best practices and tools. Experience in packaging, automating, and deploying software/configuration artifacts to Windows servers and desktops (including laptops and WYSE thin clients).

*Symantec Endpoint Management (SEPM) experience with a demonstrated ability to manage and configure Antivirus Policy for definition frequency and data loss prevention policies.

* A solid understanding of standard client/server and TCP/IP networking including environment with a complex firewall and security controls implementation.

*Ability to use Word, Excel, Visio, and Powerpoint tools to help organize work and communicate effectively with team members and stakeholders.

*Basic knowledge of VMware and the ability to access systems via VSPHERE console as needed.

*Basic knowledge of Windows to Linux/UNIX systems administration integration.

*Readiness to travel, 10% travel annually

*English: Fluent

If you are interested in this SCCM Engineer job opportunity in Falmouth, ME then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Carrie at carrie.denney@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Falmouth, ME

Help Desk Technician

A Help Desk Technician job in the Kansas City metro area is available courtesy of Adecco Engineering and Technology. This person will be responsible for receiving requests from customers related to troubleshooting, resolving hardware issues, operating system and application issues, and installing and maintaining computers. This position will pay at an hourly rate based on candidate’s years of experience. Help Desk Technician job responsibilities include: • Research problems relating to hardware, operating systems and applications • Configure, install and maintain computers and peripherals • Monitor and keep service request backlog cleared • Record user information and problem description and assist users with issues QUALIFICATIONS: • Minimum of one year of help desk or PC repair experience • Prefer an Associates Degree in a computer related discipline or equivalent work experience • Requires exceptional customer service skills • Requires exceptional verbal communication skills If you are interested in this Help Desk Technician job in the Kansas City metro area then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Rachel Moreen at rachel.moreen@adeccona.com or (913) 693-0929. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Mission, KS

A / V Support Technician

An A/V Support Technician job in Houston, Texas is available courtesy of Adecco Engineering and Technology. The ideal candidate will be proficient in setting up and supporting presentation projectors, and video conferencing sessions using Polycom and Tandberg conferencing hardware. You will ensure all conference room audio/visual hardware; projectors, cabling, teleconferencing hardware, video conferencing hardware, and peripherals are functioning correctly, and set-up of video conferences, teleconferences, and meeting presentations. You will troubleshoot and diagnose equipment issues. A/V Support Technician responsibilities include: -Assist in the coordination, set-up, and execution of video conferences, telephone conferences, web presentations, and local presentations -Troubleshoot and diagnose A/V equipment issues -Assist IT Desktop Support Team with basic IT troubleshooting, hardware break/fix, hardware and software deployments, basic printer maintenance QUALIFICATIONS: -Proficient with WebEx conferencing applications -Experience supporting audio/visual equipment, computers, and printers in a network environment -Experience with Altiris: remote control, software delivery and imaging If you are interested in this A/V Support Technician job in Houston, Texas then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Kevin Sapp at 504-410-2076 or kevin.sapp@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Houston, TX

Field Service Implementation IT Technician contract in Houston, TX

Progressive healthcare/ hospital-based IT Medical Information comany needs a Healthcare Field service IT Technician contract in Houston, Texas for 6 months plus. Accountabilities The Senior Analyst, Product Implementation is experienced with the implementation of Pyxis Systems and installs a wide range of Pyxis products. This involves extensive customer interaction and service. In addition, drives the installation process through demonstrated mastery of the established Pyxis project management process. These projects typically range in scope from installing multi-unit expansions to leading a team that may install projects of over 100 units and crosses multiple products. Effectively performs the required tasks to insure timely go-lives and customer satisfaction. Must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within CareFusion and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with daily travel and national overnight travel.**

Communication • Conduct customer meetings. • Provide written documentation to appropriate team members and customer addressing each facet of implementation for every project. This includes an overall project rollout plan, timelines, and project assignments to Pyxis and customer personnel. • Provide consultation on new and existing products to customer. • Establish and nurture rapport with customers that is conducive to a long term business relationships. • Provide team support and product information on strategic products as assigned by manager. • Work closely with the Sr. Project Manager and the Manager, Product Implementation to accurately forecast Go Live schedule and evaluate resource needs.

Houston, TX

Executive Desktop Support

An Executive Desktop Support job in Plano, TX is available courtesy of Adecco Engineering and Technology. You must have a minimum of three years experience in an IT support role in a corporate environment. We are seeking a take-charge individual with lots of energy, impeccable customer service skills, and excellent communication. You must be extremely professional and comfortable dealing with executives on a daily basis. The candidate will provide complex support for telecommunications, PC hardware, software, and peripheral equipment, which includes troubleshooting end-user reported problems, add/remove/upgrade software and hardware components, limited system administration activities for servers, and preventative maintenance for desktop PCs, laptops, and printers. This thriving company give will you the opportunity to work with state of the art equipment and has excellent career advancement. The salary range for this position is around $60,000 to $70,000 per year. The Executive Desktop Support job responsibilities include: - Participate in the development of policies, procedures and resources in relation to the network and/or systems, create images for workstations, evaluate and test software packages to increase productivity. - Image, configure, and deploy workstations, roll out software packages (antivirus, encryption, remote clients) as needed. - Monitor end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel - Perform support for end-user reported problems relating to operating systems, applications, networks and telecommunications - Perform preventative maintenance activities on computer hardware; for example, replacing components, network or electrical connections - Ensure operating system and application patches are applied per specified schedules, ensure Antivirus definitions are updated regularly, and ensure encryption keys are managed appropriately. - Enforce company security procedures and policies by ensuring all workstations and laptops meet security/encryption guidelines. Qualifications - Associate’s degree in computer science or equivalent work experience. - Must have a minimum of three years experience in an IT support role. - Prior experience supporting executives and/or working in the professional environment. - Advanced knowledge of Windows 2003-2008 server, windows 7PRO and 8PRO and PC/Server/Switching hardware - Working knowledge of Active Directory, Group Policy, DNS, DHCP, and HP Printers - Knowledge of encryption techniques (experience with Symantec PGP Encryption Administration a plus) - Strong organizational/analytical skills and an attention to detail - Able to communicate clearly and professional both verbally and in writing - Ability to trouble-shoot both hardware and software issues to resolution. - MCSE, MCTS, or MCDST desired - Network+ and A+ Certifications desired

If you are interested in this contract to hire Executive Desktop Suppot job in Plano, TX then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Dustin Jarvis at (469) 287-0619 or dustin.jarvis@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Plano, TX

Implementation Support Technician

An Implementation Support Technician job in Irving, TX is available courtesy of Adecco Engineering and Technology. A Bachelor’s degree in Computer Science Information Systems and a minimum three years related experience is necessary to be considered for this position. You will provide assistance with issue tracing and resolution, investigating production issues and installations, and deploying and configuring application software. This is a direct hire position and the salary range is from $50,000 to $60,000 per year. Implementation Support Technician job responsibilities include: • Support customers in resolving production and software issues • Install and configure software applications • Document and maintain software and functional reports based on test results • Become an expert user on company products QUALIFICATIONS: • Bachelor’s degree in Computer Science Information Systems or related field • Minimum three years related experience • Experience with JBoss and or WebLogic application servers • Strong SQL knowledge If you are interested in this Implementation Support Technician job in Irving, TX then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Andrea Ramirez at andrea.ramirez@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Irving, TX

Technical Support (IT) Immediate Openings APPLY NOW!

As an Technical Support Sr. Associate you will be responsible for providing tier 1 diagnostic technical support of servers, storage, networking switches, and routers. This is for computers, not cell phones. You must have recent IT experience. You will triage newly reported problems and assign the proper severity. You will use system and customer information to determine the correct department to route the customer to if their issue is out of your scope of responsibilities. These are 9 month contracts with the potential to go permanent.

Requirements:

Proficient typing skills (30+ words per minute)
Basic knowledge of Dell's product line, current industry products and technologies
Competent writing skills
Competent interpersonal skills
Excellent Customer Service skills
Excellent Communication skills
Ability to Multi-task
Dependable attendance is a requirement of the job

Preference:
A+ or Server+ Certification
Call center experience

This will start 8/18/2014. All will need to start that day.

Starting pay $ 17.00. training will be 5 weeks long and all folks must be able to attend EVERY DAY of training.
Must be open for 1st or 2nd shift and be able to pass background and drug screens.df-dc

Oklahoma City, OK

Data Entry Operator 3

A Data Entry Operator/EDI Specialist Contract to Hire Position in Fort Worth,T Xis available courtesy of Adecco Engineering and Technology. The ideal candidate for this position will have extensive customer service experience.The contract pay rate will be $16.00/hr. *Please note this contract does not support C2C or H1B* EDI Support Specialist Responsibilities:

*Responsible for electronic document interface (EDI) with various wholesaler feeds.

*Responsible for daily case maintenance within Salesforce.com.

*Position works heavily with clients and various pharmaceutical wholesalers to request and validate EDI feeds for clients.

*Position requires extensive customer service and analytical skills for troubleshooting electronic document interfaces with our wholesaler community.

*Position requires a team based oriented person that is willing to work independently with limited supervision

*Position requires communication with our clients to facilitate and assist clients with completing applications for implementation with our software.

Education: High school diploma, vocational training or equivalent Experience: 2+ year’s data processing experience Knowledge/Skills: Working knowledge of data entry; Oral communication skills, visual acuity and manual dexterity. Knowledge with Salesforce.com, Microsoft Office (especially Microsoft Excel), SharePoint, and pharmaceutical experience preferred. If you are interested in the Data Entry Operator job in Fort Worth, TX or for other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position, please contact Mindy Acevedo at 904-748-6055 or Mindy.acevedo@adeccona.com

Fort Worth, TX

Call Center Representative - Customer Service

Are you ready to launch a sales career with a Fortune 100 Fastest Growing Company? A local organization is expanding rapidly and is currently seeking motivated, sales-driven professionals. This is a fun, friendly and fast-paced sales call center with attractive commission and opportunity to truly grow with a company. If you meet the qualifications listed below – Apply Now!

Responsibilities for Sales Professionals:
• Answer incoming calls from members verifying their accounts
• Build genuine rapport and deliver a world-class consumer experience
• Effectively listen and persuasively build the program’s value
• Explain the features and benefits of the product in a persuasive manner to sell the products to the customers
• All calls must be handled in a professional manner, with a high level of quality, efficiency and attention to detail
• Knowledge of Microsoft Suite and using electronic databases

Successful candidate profile:
• Assertiveness and drive to make the sale
• Engaging, friendly personality
• Strong sales experience, preferably in a call center environment

Pay & Benefits:
• Agents earn $14-$15 per hour + commission!
• Bonus $600 per month for achieving 100% of your goal
• Comprehensive Benefits Package includes: 2 weeks paid vacation, Medical, Dental, Vision, 401k match and many other perks!

Schedule:
• Full time schedules range from 7:00am – 11:00pm (Monday through Saturday) and 9:00am – 6:00pm (Sunday)
• Frequent overtime is available

If you are a fit for this position apply at www.adeccousa.com and choose Office Number 5255 to be considered for these specific positions.df-dc

Minneapolis, MN

Technical Support Representative

A Technical Support Representative position in St. Louis Park, MN is available courtesy of Adecco Technical and Engineering. This is a contract, the hourly rate as a contractor for this opening will be 22/hr. This is a USC help desk analyst position that will occupy a shift as follows:

*New Analyst training (first 3 weeks) will be Mon-Fri 8:00am-5:00pm.

*Upon the successful completion of training the shift will be Mon-Fri 8:30am-5:30pm.

Require Skills / Experience:

*Answer and resolve inbound technical calls at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365.

*Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.

*Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers.

*Demonstrate a highly developed sense of integrity and commitment to customer satisfaction.

*Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP and Windows 7 environment, offering a variety of level 1 to 1.5 solutions over the phone.

*Using remote control tools to assist customers when needed.

*Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed. In addition, providing feedback on technical documentation for publication in Knowledge Base.

*Accurately, quickly, and typing efficiently record all interactions with customers in an incident management tracking tool.

*Anticipates customer needs and proactively identifies solutions.

*Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time.

*Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.

*Escalate high priority, high impact issues to the internal support teams. Adhere to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.).

*Work in a low-wall cubicle environment with moderate noise levels.

Qualifications

*Bachelor's degree preferred, but HS Diploma/GED and 2+ years of experience accepted

*1+ year of experience in a call center environment where success was gauged by balancing call handle time and first call resolution

*1+ years’ of experience in technical support (preferably in a helpdesk) with experience with resetting passwords and verifying permissions

*Experience using an incident or call tracking system

*Ability to demonstrate strong knowledge and experience supporting

*Microsoft Windows 7 and Office 2010

*Willingness to work a schedule described above.

*Candidates must be willing to participate in a department wide shift bidding process every quarter in which work shifts can potentially change.

Assets

*Experience working with a knowledge base or knowledge

*Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone

*Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices

*Experience with supporting MAC hard and software

*Experience in a large corporate environment

*Exposure to or knowledge of ITIL practices

*Knowledge of HIPPA security regulations

If you are interested the Technical Support Representative job in St. Louis Park, MN then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Katie Lazarowicz at (844) 870-5215 or katie.lazarowicz@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

St. Louis Park, MN

Outbound Sales Representative

Adecco is currently assisting a local telecommunication client in their search for Outbound Sales Representatives in the West Denver Metro area. We are looking for outgoing, ambitious individuals with GREAT communication skills!! We want candidates that are able to achieve or exceed individual and team objectives. Immediate need! If you meet the qualifications, Apply Now!

Benefits:
TEMP TO HIRE
FUN FAST PACED ENVIRONMENT WITH FLEXIBLE SCHEDULE
HOURLY PAY PLUS INCENTIVE IN ADDITON TO ON THE SPOT REWARDS AND PRIZES
PLEASE ASK ABOUT THE REFERRAL BONUS

Primary Responsibilities:
• Make outbound customer calls to discuss new products and upsale items
• Ability to communicate effectively over the telephone
• Be familiar with products and able to generally describe them
• Demonstrate ability to multi-task
• Use data entry skills to accurately enter information into database.

Qualifications:
• Must have a HS Diploma or equivalent
• Professional, interpersonal and tele-marketing skills
• Accurate, organized, detail-oriented, and self-discipline, team oriented
• Basic computer knowledge and data entry skills
• Previous telemarketing or outbound call center experience preferred

Adecco is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Click on Apply Now to be considered for this OUTBOUND SALES REPRESENTATIVE position in West Denver/Wheatridge, CO or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.
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Denver, CO

Front Line Supervisor

Adecco is currently assisting a local client in their search for a Front Line Supervisor in Wheat ridge, CO. The primary function of the Front Line Supervisor is to ensure that the service delivered to customers is of the highest quality. The candidate will be supervising and monitoring daily performance of Telemarketing Sales Representatives. If you meet the qualifications listed below, please Apply Now!

Pay: $14.00/hr
Schedule: M-F, 12:30-9pm

Duties and Responsibilities:
¿ Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
¿ Implement company policies, procedures, and service standards in conjunction with management
¿ Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
¿ Train or instruct employees in job duties or company polices or arrange for training to be provided
¿ Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance

Qualifications:
¿ Demonstrated experience in coaching, developing, hiring, interviewing and firing of employees
¿ Creating thinking on how to motivate employees using both monetary and non-monetary means
¿ Ability to create a positive sales cultures through rewards and recognition
¿ High school diploma or equivalent
¿ Prior supervisory experience is preferreddf-dc

Wheat Ridge, CO

Helpdesk

A Helpdesk job in Pleasant Grove, UT is available through Adecco Engineering and Technology. This is a 6+ month contract opportunity paying up to $17/hr DOE. Minimum Requirements: • HS diploma • Minimum of one year experience • Web-based application diagnostics and remote support • Experience with workstation hardware, remote diagnosis, and problem solving. Includes desktop computers, laptops, printers, monitors, and other common peripheral devices. • Problem solving skills with MS Office applications including Outlook • Problem solving with MS Windows operating system and Windows server platforms • Intermediate to advanced capabilities to remotely, via MS Remote Assistance, diagnose, troubleshoot, and resolve a combination of voice, data, network, and business related issues experienced by end users • Excellent skills in customer service and phone support • Experience working with non-standard industry specific software applications • Ability to type at least 25 words per minutes • Ability to effectively create and/or update solutions in a technically accurate, understandable, and findable manner Must speak fluent English Must be willing to work flexible hours as required Duties: • Answer incident calls from internal and external customers • Solve problems in a timely manner according to standards • Follow policies and procedures • Complete appropriate documentation for each phone call • Provide an excellent customer experience • Provide timely and effective solutions and/or workarounds • Follow Service Desk best practices • Follow-up with customers on escalated tickets • Complete other ticket related duties as assigned • Ensure compliance with the Call Management System If you are interested in this Helpdesk job in Pleasant Grove, UT then please click “APPLY NOW”. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com If you have questions about the position please contact Kadie.priddy@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Pleasant Grove, UT

Customer Support Tech 16054

Our client is seeking a bilingual Customer Support Technician in Draper, UT for a 6-month contract term. The bilingual Customer Support Tech provides service in German and English. The Customer Support Tech provides front end non-technical support for our client’s Internal and External Customers by following call handling procedures to ensure excellence in customer service. Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period. The shift for this role will be Tuesday through Saturday, 4pm to 12:30 am.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Create, research and update service requests. • Route service requests to appropriate product support teams. • Interface with Global support teams and Field personnel. • Implement escalation procedures as required. • Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. • Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams. • Performs other duties as required. EMC Proven Professional Certification desired.

SKILLS

• Customer Service skill. • Communication skills. • Interpersonal skills. • Organizational skills. • Ability to work in a team environment. • Able to adapt to change. • Strong computer skills. • Customer-Facing, Business-Level English speaking and writing skills required. • Other Languages may be required.

Education Required: Associates Degree Experience Required: 1-2 Years

If you’re interested in the Customer Support Technician role in Draper, UT, please click APPLY NOW.

Draper, UT

Call Center Agents - Appointment Setting

IMMEDIANT OPENING FOR APPOINTMENT SETTER/INSIDE SALES POSITION
Is Adecco the perfect company for you?

Answer these 3 questions and find out.

Why is working for a growing and successful company important to you?

How would a substantial increase in your income impact your life?

What effect would gaining a career in a fast and constantly growing company do for you?

Is Adecco the perfect company for you? If you have a positive attitude, a strong work ethic and determination to succeed, then it just may be!

Job Requirements

• Outbound B2B calls, setting appointments for sales agents
• Need experience with computers
• Fast paced environment, confidence, well spoken, ability to think quickly, strong phone presence, and the ability to be direct
• Great communication, and have motivation
• Ability to talk with business owners
• Over come objections
• Minimum 4 appointments a day


What We Offer
• Compensation of $8 hour, plus $10 per appointment, after 3 appointments you get $15 an appointment!!!!!
• Growth opportunities
• A positive work environment
• Tuition Reimbursement
• Preventive Health Benefits
• Dental Benefits
• Vision Benefits
• 401K
• Service Bonus
This is a Full Time position. Monday-Friday 7:30am-4:30pm.

Show us what you have to offer by emailing your resume to nicole.rieger@adeccona.com. Put in the e-mail what position you are applying for. Also fill out your application at adeccousa.com








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Salt Lake City, UT

Helpdesk Technician

Several Help Desk Technician jobs in Scottsdale, AZ are available through Adecco Engineering and Technical. You will need a thorough knowledge of problem escalation and follow-up processes to qualify for this position. Your primary responsibilities will be providing responses to questions from our clients store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store Point of Sale systems, hardware, repairs and maintenance. You must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to first call resolution and overall customer satisfaction. Helpdesk Technician job Duties - Resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. - Prompting response to questions from store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. - Documenting problems accurately and succinctly in the appropriate support tools provided. - Maintaining knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques. Qualifications - High School Diploma or GED required - A minimum of six months related work experience required, ideally in a call center, technical or customer service related role - One to two years experience working in a service oriented call center, preferred - Must demonstrate analytical, problem solving and interpersonal skills - Must have excellent Customer Service skills - Must have competent PC skills, Particularly in Excel and Access - Must have excellent verbal and listening communication skills - Must have excellent writing skills - Able to work in a flexible 24/7 work environment, preferred - Associate or Technical degree preferred If you meet the qualifications and feel that you would be a good fit for our Helpdesk Technician job in the north Scottsdale, AZ area, then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Fari at 480-636-4016 or fari.sawal@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Scottsdale, AZ

Support Technician

A Support Technician job in Scottsdale, AZ is available courtesy of Adecco Engineering and Technology. This position will require experience with Customer Service in an IT Helpdesk environment. Responsibilities will include taking calls from clients and customers to resolve technical issues over the phone. The salary for this position is between $15.00 and $17.00 per hour. Support Technician job responsibilities include: • Resolve technical issues by analyzing, diagnosing, and implementing fixes 100% over the phone. • Resolve issues on the 1st call. • This position requires shift flexibility. QUALIFICATIONS: • Verifiable High School diploma or GED is required. • Microsoft, Cisco, and/or CompTIA certifications are preferred. • 1+ years of experience in an IT help desk environment. • Customer Service experience is a must. • Proven experience with Windows operating systems or mobile devices, Networking and/or Active Directory. If you are interested in this Support Technician job in Scottsdale, AZ, then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Michael Sanchez at 512-823-2381 or Michael.sanchez@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Scottsdale, AZ

Indirect Sales Representative

Indirect Sales Representative, Business to Business Sales

Adecco is currently assisting a local client in their search for an experienced salesperson in Boise, Id. This position is a temporary to hire job opportunity. Team members are responsible for meeting and exceeding sales quota, outbound calling, opportunity identification and building consultative, long-term relationships with customers and partners. Successful candidates will enjoy working with a great team, competitive pay, flexible work schedules and a casual dress environment! If you meet the qualifications listed below please Apply Now!

Responsibilities for Indirect Sales Representative include but are not limited to the following:

Must meet and exceed sales quota.
Responsible for pipeline/deal/opportunity management.
Will forecast revenue.
Responsible for conducting outbound calls to potential and established customers on a daily basis.
Must close sales and overcome customer objections.
Establish and expand relationships with key decision makers.
Work closely with field representatives to maximize revenue potential.
Responsible for calling and qualifying leads.
Consistent and effective use of CRM tool (Salesforce).
Must be a team player and have the ability to work well cross functionally
Sales representative candidates must meet the following requirements for consideration:

High School Diploma
2-3 years of business to business sales
Must have excellent phone communication and etiquette, facilitating large volume of daily calls.
Prioritize and adjust to changing demands of the position
Previous experience with a CRM tool, preferably Salesforce
Prior technical sales a plus


We have openings on Monday- Friday, 8am-5pm

Pay for this position is $14/hr plus bonus. This is a temporary-to-hire opportunity.

If you are ambitious, enjoy working on a team, and have the ability to exceed sales quotas this position is for you.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.
Adecco is an equal opportunity employer, Minorities/Women/Veterans/Disabled
Click on Apply Now to be considered for this position or any other Indirect Sales Representative related job opportunities with Adecco.df-dc

Boise, ID

Technical Support Representative

A Technical Support Representative job in Boise, ID is available courtesy of Adecco Engineering and Technical. As a qualified candidate you will be responsible for resolving customer concerns in networking protocols, including cellular transmissions, standards and protocols. You will work with customers through inbound calls, chat, and email. Also, you will have knowledge of transmission, broadcasting, switching, control and operation of telecom systems. This is a temp to hire position, and the rate of pay is $12.00 per hour. Technical Support Representative job responsibilities include: • In addition to technical experience, must have good communication, interpersonal, and organizational skills, self-motivated, detail-oriented and well organized. • Provide support to consumer and small/medium size businesses. • Support customer and partner inquires via phone, chat and email • Create and maintain case management records of daily problems and remedial actions taken, or installation activities. • Interface with customers or other equipment vendors to find solutions to customer’s problems • Develop training materials and procedures, or train users in the proper use of hardware or software. • Create and maintain knowledge base articles to foster customer self-help tools available on-line. • Recommend enhancements to product to improve serviceability and operation of products. QUALIFICATIONS: • At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support. • General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, UDP and how they function in a network environment. • Knowledge of transmission, broadcasting, switching, control, and operation of telecom systems. • Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X. • Experience with PPoE, VPN, IPSEC, PPTP, WDS, and networking hardware and software issues a plus. If you are interested in this Technical Support Representative job opportunity in Boise, ID then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Megan Stradley at megan.stradley@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Boise, ID

Call Center Representatives

Adecco is assisting a large call center look for entry level sales people. This position is paid hourly plus commission and bonus with room for growth and company advancement. Adecco offers medical, dental, vision, 401K options as well as service bonuses. Paid training too.

This client is growing and is looking for candidates with open availability as they grow during this time. Shift hours vary: Full time hours plus ocassional Overtime is required as needed. This client hires on the spot during interview so if you have a great attitude and are willing to learn, you will be hired.df-dc

San Diego, CA

Call Center

Adecco is looking for a Call Center Representative for a temp-to-hire position in the Sorrento Valley area.

Job Description:
The Call Center Representative would be responsible for calling current and non current subscribers and offering them promotions for two of the largest cable companies in SD, Cox communications and Time Warner Cable.

Adecco is looking for entry level sales people. This position is paid hourly plus commission and bonus with room for growth and company advancement. Adecco offers medical, dental, vision, 401K options as well as service bonuses. Paid training too.

This client is growing and is looking for candidates with open availability as they grow during this time. Shift hours vary: Full time hours plus occasional Overtime is required as needed. This client hires on the spot during interview so if you have a great attitude and are willing to learn, you will be hired.

Requirements:

-Good communication skills and phone presence.
-Open Availability
-Sales drivendf-dc

San Diego, CA

Call Center Sales Representative

Adecco is assisting a large call center look for entry level sales people. This position is paid hourly plus commission and bonus with room for growth and company advancement. Adecco offers medical, dental, vision, 401K options as well as service bonuses. Paid training too.

This client is growing and is looking for candidates with open availability as they grow during this time. Candidates must have open availibility including 4 hours on Saturday Mornings, OT is required as needed. Training time is 10:00 to 6:00PM for four days. This client hires on the spot during interview so if you have a great attitude and are willing to learn, you will be hired.df-dc

San Diego, CA

Help Desk Technician

Help Desk job in Vista, Ca- IT Phone Support We currently have a Help Desk job in Vista, Ca. (North County San Diego) The Support Technician is responsible for installing, diagnosing, repairing, maintaining and upgrading all hardware, software requests. This will be a long term contract position. Position Description: Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Job duties

*Respond and fix issues that are logged in our Help Desk System

*Log all helpdesk actions

*Troubleshoot Windows OS, Microsoft Office, Printers

*Prepare helpdesk reports

*Assist in Windows XP to Windows 7 Migration

*Coordinate and process Move, Add, and Change requests.

Required Qualifications, Education and Experience:

*Minimum of 2 year degree/ or certification in a computer-related field.

*Minimum 1 to 2 years’ experience in helpdesk.

*Working knowledge of Acronis Imaging Server

*Working knowledge of DHCP, DNS, TCP/IP and Active Directory

Desired Qualifications:

*CompTIA A+ certification preferred

*Working Knowledge of Lotus Notes

If interested in the Help Desk job in Vista, Ca please respond with an updated resume: natalie.handal@adeccona.com Thanks Natalie Handal Senior Technical Recruiter

Vista, CA

Outbound Call Center Representative

Adecco is currently assisting a global marketing company in their search to fill Lead Generator - Outbound Call Center jobs in the Sorrento Valley area. This is a temporary to hire opportunity. As a Lead Generator, you will be responsible for making outbound calls and generating leads of potential customers. Apply now if you meet the qualifications listed below!

Responsibilities for this Outbound Call Center job include:

- Making 112-200 outbound calls per day
- Business to business (B2B)
- Minimal business to consumer (B2C)
- Generating leads on different campaigns
- Transferring to Sales department after a lead is created

Qualifications:

- Must have telemarketing or cold calling experience
- Must have experience in sales in a call center environment
- Must have at least 6 months of experience in an outbound call center environment
- Lead generation experience is preferred

The schedule starts anywhere from 6AM to 7:30AM depending on the campaign. It pays $13 an hour with the opportunity for bonus and commission depending on performance.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Apply Now if you are interested in this Outbound Call Center job in San Diego, CA!df-dc

San Diego, CA

Telemarketing

Adecco has an Telemarketing Position available in the Sorrento Valley Area!

Monday through Friday Full time for 3 to 4 months

Telesales Job Duties:
• Contact client leads for agents
• Make at least 300 calls per day
• Calls prospective clients by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences prospective clients to agree to speak with an agent by following a prepared sales talk that complies with company and legal/industry standards
• Record relevant information into agency management system
• Maintains operations by following policies and procedures; reporting needed changes.
Skills/Qualifications: Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Professionalism, and Product Knowledge. Insurance industry experience a plus.df-dc

San Diego, CA

Customer Service Administrator

Adecco is currently assisting a local client in filling a temporary 3 month Customer Service Administrator position located in Foothill Ranch, CA. The Customer Service Administrator is responsible for assisting end-user departments and individuals with first level incident analysis and resolution and accurate logging of the incident in the incident management system. We are looking for someone who is technical savvy and proficient in MS Office and Professional Suite.

Job Duties of the Customer Service Administrator Include:
- Provides first level incident determination using documented procedures as an incident determination tool, as well as soliciting assistance/training from business technology analysts.
- Provides first level support for all LAN based PC’s on both the operating system and the applications levels.
- Document requests for assistance by logging all calls and assigning to the necessary support team when necessary.
- Monitors and updates incidents logged in the incident management system.
- Maintains relationships with internal and external B.T. customers, measuring client satisfaction and recommending appropriate steps to enhance B.T. customer satisfaction.

Please apply now for immediate consideration!df-dc

Foothill Ranch, CA

Service Desk Manager

Service Desk Administrator job is available in Irvine, CA courtesy of Adecco Engineering and Technical. A Bachelor’s degree and minimum five years’ experience in this role are necessary to be considered for this position. You will become part of an enthusiastic and loyal team of individuals that find ways to have fun while exceeding expectations. At the same time, the organization recognizes the importance of a work/life balance. This is a direct hire position, and the annual salary depends on experience. Service Desk Manager job responsibilities include:

• Manage the performance of Level 1 and Level 2 services and support to internal clients to ensure that service levels are achieved. • Ensures that customer expectations are met or exceeded. • Provide data and reporting of KPIs and trends to IT department • Project management QUALIFICATIONS: - Bachelor's Degree - At least five years' experience managing and developing technical employees to achieve departmental and individual goals - Strong knowledge of service desk best practcies including ITIL - The ideal candidate would have formal Microsoft application class-room training and certifications in Windows, Linux systems and working knowledge of MS Office products and other standard software applications; a comprehensive understanding of smartphone, laptop technologies. If you are interested in this Service Desk Manager job in Irvine, CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Sunetra Sen at 949-864-2363 or sunetra.sen@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Irvine, CA

Technical Product Support Lead

A Technical Product Support Lead job in Cypress, CA area is available courtesy of Adecco Engineering and Technical. This will be a Contract-to-hire position working in the healthcare industry. The expected salary range once hired on will depend on qualifications. As a contractor the rate will be around $57.00/hr. *Please note this position does not support corp-to-corp or H1B. Job Overview: Candidate will be part of the Cloud Foundational Capabilities Solutions Support and Maintenance Operations team. Will help lead a new team with 3 onshore resources and 8 offshore resources. Position Responsibilities:

*Provide Tier 2 support for suite of foundational capabilities products.

*Coordinate business approval of production migrations (release entry framework). Facilitate the hand-off of new release functionality from the development team to the OM team.

*Coordinate the handoff of work to offshore teams and ensure that requests are returned on time and with high quality. Serve as the single point of onshore contract for offshore teams when questions or issues arise.

*Monitor production capacity and storage for the application and take corrective action when capacity thresholds are passed.

*Lead productivity improvement programs and preventive maintenance initiatives related to OM.

*Review new items (problems, incidents) assigned to their work group in HPSM.

*Ensure that sufficient information is available with each problem ticket to proceed with the analysis and resolution.

*Assign tickets to the individual OM team or to another work group (in case not in the scope of the application).

*Monitor & report availability (mean time between failures-MTBF).

*Monitor & report reliability (mean time between system incidents-MBTSI).

*Lead productivity improvement programs and preventive maintenance initiatives related to OM.

*Monitor and report on quality of code delivered to production.

*Monitor and improve the SLA performance

*Lead OM resources through the analysis, root cause and remediation of each HPSM item.

*Ensure HPSM gets updated and items get resolved within SLT's

*Ensure progress of all HPSM items through closure

*Ensure all work effort is documented in HPSM and remains current through closure.(This includes, incidents, problems, service calls, check outs, OM project type work, infrastructure needs).

*Support for disaster recovery testing initiatives

*Periodic updates of application documentation as a result of OM changes

*Facilitate weekly/monthly presentations with the service manager to explain the health of the application.

*Lead the Deep-Dive initiatives put forth by the Service Manager.

Requirements:

*5 or more years experience with Java/J2EE

*3 or more years experience with Spring and Hibernate

*3 or more years experience with Front End UI Toolkits such as JSF, HTML, CSS, Javascript

*2 or more years experience as a technical lead

*2 or more years experience with the software development life cycle (SDLC, Agile)

*Experience working on an enterprise application

*Willingness to work in a 24/7/365 environment

*Good written and verbal communication

Equal Opportunity Employer Minorities/Women/Veterans/Disabled If you are interested in this Technical Product Support Lead job in Cypress, CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Katie Lazarowicz at (844) 870- 5215 or Katie.lazarowicz@adeccona.com.

Cypress, CA

IT Technician

Adecco Engineering and Technical is currently recruiting for a contract to hire IT Technician, job located in Catalina Island. This position requires 2-3 years tech support experience in a break-fix environment. This position is responsible to support, repair, and implementation of IT hardware and software. Pulling and routing Cat5 or Cat6 cable in new and existing structures. The salary for this position is $20.00 per hour. Note: offering excellent benefits and Company housing is provided IT Technician job responsibilities include: Terminating network jacks, patch panels, 66 or 110 blocks and testing/troubleshooting cable networking issues. Maintain short turnover on daily support tickets.

*2-3 years tech support experience in a break-fix environment

*A+ certification preferred

*Familiarity with a variety of tech support concepts, practices, and procedures

*A certain degree of creativity and latitude required

*May require an Associate’s degree or its equivalent

*Available to work weekends/holidays

*Live on Catalina Island during work week available for on call support at night

SKILLS WE EXPECT

*Outgoing (strong interpersonal skills)

*Fantastic troubleshooter

*Excellent communication skills with a great “I.T. bedside manner”

*Strong attention to detail

*Good organizational skills

*Good documentation ability

*Desire to learn

*Decent Google-Fu

*Team player and ability to work independently

*Good sense of humor

OVERVIEW

*Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

*Documents, maintains, upgrades or replaces hardware and software systems.

*Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

*Relies on experience and judgment to plan and accomplish goals.

*Works under general supervision.

*Knowledge of Windows and Mac OS systems

*· XP, Win7, Win8, OS X 10.x

*· Microsoft office suite support

*· XP, 2003, 2007, 2010, 2013

If you are interested in this IT Technician job in Catalina Island then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Srilaxmi Tirumala at 6264632332 or srilaxmi.tirumala@adeccona.com

Avalon, CA

Project Technical Support

A Project Technical Support job in Los Gatos,CA is available courtesy of Adecco Engineering and Technology. In order to qualify for this position you must have at least ten or more years of experience in IT and -3 or more years experience in Small Business IT systems (10-500 computers). This is a full time position. Technical Support job responsibilities include:

*Providing day-to-day technical support and technical direction of our clients.

*The majority of the workday would be spent working with clients over the phone and email, using our state-of-the-art remote-access system to remotely work with clients with their computer problems and/or questions.

*Tracking trouble tickets through our client management system and will escalate to our senior architects when needed.

QUALIFICATIONS:

*Two year degree (or equivalent). Four years is a plus.

*A MCSE. Other certifications are a plus.

*Experience with recommending, installing, and supporting network printers.

*Very Strong knowledge and experience with Microsoft Operating systems. Including: Windows Server NT4/2000/2003/2008, Microsoft Windows 2000/XP/Vista/W7, Microsoft Exchange 5.5/2000/2003/2007/2010.

*Excellent customer service skills: communication skills (both verbal and written), patience and enjoys interacting with clients (end-users).

*Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.

*Knowledge/experience of Active Directory. Must be proficient at setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, FSMO roles, login scripts.

*Knowledge/experience of Microsoft Exchange Server 2000 & 2003 (2007/2010 is a plus). Must be proficient at creating users, moving mailboxes, distribution groups, public folders (including email enabling), SMTP virtual server, email connectors. EXMerge, Wireless ActiveSync, and backup.

*Knowledge/experience of backup systems. Must be proficient at architecting, installing, and supporting server backup systems. Including various backup options like Exchange, SQL, Open File, and Disaster Recovery. Must be proficient at designing off-site media rotations.

*Knowledge/experience of firewall systems. Must be proficient at architecting, installing, and troubleshooting firewall systems for multi-server/service environments. Also, must be proficient at site-to-site and client-to-site VPN technologies; including designing, setup, and support. Sonicwall, Cisco, and Netscreen experience is a plus.

*Knowledge/experience of Microsoft Outlook 2000, XP, 2003 (2007 is a plus). Proficient at setting up MAPI, RPC over HTTP, POP3, and IMAP connections. Also, proficiency of archiving, importing and exporting, working with PST, and OST.

*Strong knowledge of the installation, maintenance, and support of anti-virus and anti-spyware tools. -Must be able to quickly remedy infected computer systems.

*Knowledge/experience supporting mobile users. Laptop, PDA, PDA-Phones (iPhone, Windows Mobile, Blackberry, Palm), push email, helping remote users (over the phone) who are in hotel rooms work on technical issues like accessing Internet, email, etc.

*Knowledge/experience configuring, migrating, and troubleshooting Windows user profiles.

*Excellent knowledge and experience of Windows 2000, XP,Vista, Windows 7, PC installation and upgrades.

*Excellent knowledge and experience with desktop & laptop maintenance. Patching, disk clean-up, etc.

*Must be able to lift 70 pounds.

*Must have a personal vehicle, valid California Drivers License, valid auto insurance.

If you are interested in this Technical Support job in Los Gatos,CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Anu Aswani at 408-962-4984 or anu.aswani@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Los Gatos, CA

Technical Support



A Technical Support job in Los Gatos,CA is available courtesy of Adecco Engineering and Technology. In order to qualify for this position you must have at least ten or more years of experience in IT and -3 or more years experience in Small Business IT systems (10-500 computers). This is a full time position. Technical Support job responsibilities include:

*Providing day-to-day technical support and technical direction of our clients.

*The majority of the workday would be spent working with clients over the phone and email, using our state-of-the-art remote-access system to remotely work with clients with their computer problems and/or questions.

*Tracking trouble tickets through our client management system and will escalate to our senior architects when needed.

QUALIFICATIONS:

*Two year degree (or equivalent). Four years is a plus.

*A MCSE. Other certifications are a plus.

*Experience with recommending, installing, and supporting network printers.

*Very Strong knowledge and experience with Microsoft Operating systems. Including: Windows Server NT4/2000/2003/2008, Microsoft Windows 2000/XP/Vista/W7, Microsoft Exchange 5.5/2000/2003/2007/2010.

*Excellent customer service skills: communication skills (both verbal and written), patience and enjoys interacting with clients (end-users).

*Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.

*Knowledge/experience of Active Directory. Must be proficient at setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, FSMO roles, login scripts.

*Knowledge/experience of Microsoft Exchange Server 2000 & 2003 (2007/2010 is a plus). Must be proficient at creating users, moving mailboxes, distribution groups, public folders (including email enabling), SMTP virtual server, email connectors. EXMerge, Wireless ActiveSync, and backup.

*Knowledge/experience of backup systems. Must be proficient at architecting, installing, and supporting server backup systems. Including various backup options like Exchange, SQL, Open File, and Disaster Recovery. Must be proficient at designing off-site media rotations.

*Knowledge/experience of firewall systems. Must be proficient at architecting, installing, and troubleshooting firewall systems for multi-server/service environments. Also, must be proficient at site-to-site and client-to-site VPN technologies; including designing, setup, and support. Sonicwall, Cisco, and Netscreen experience is a plus.

*Knowledge/experience of Microsoft Outlook 2000, XP, 2003 (2007 is a plus). Proficient at setting up MAPI, RPC over HTTP, POP3, and IMAP connections. Also, proficiency of archiving, importing and exporting, working with PST, and OST.

*Strong knowledge of the installation, maintenance, and support of anti-virus and anti-spyware tools. -Must be able to quickly remedy infected computer systems.

*Knowledge/experience supporting mobile users. Laptop, PDA, PDA-Phones (iPhone, Windows Mobile, Blackberry, Palm), push email, helping remote users (over the phone) who are in hotel rooms work on technical issues like accessing Internet, email, etc.

*Knowledge/experience configuring, migrating, and troubleshooting Windows user profiles.

*Excellent knowledge and experience of Windows 2000, XP,Vista, Windows 7, PC installation and upgrades.

*Excellent knowledge and experience with desktop & laptop maintenance. Patching, disk clean-up, etc.

*Must be able to lift 70 pounds.

*Must have a personal vehicle, valid California Drivers License, valid auto insurance.

If you are interested in this Technical Support job in San Jose then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Anu Aswani at 408-962-4984 or anu.aswani@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Los Gatos, CA

Desktop Support Technician

A Desktop Support Technician position located in Fremont, CA is available courtesy of Adecco Engineering and Technical. Will support end users desktop, laptops, servers and mobile devices and applications on a daily basis. This is an immediate opening working in a machine shop environment.



Desktop Support Technician job responsibilities include:

- Provides day-to-day hands on support to end user laptops, desktops, servers, mobile devices and applications. - Interfaces directly with internal employees and various departments - Troubleshooting user desktop issues to resolution. - Provide LAN support, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, wireless scan gun support, wireless network support, user support and training, etc. - Maintain detailed and up to date licenses and hardware/software inventory

Qualifications:



- Associate's degree in related filed or IT related degree - Two to three years of related work experience - LAN / WAN experience a must - Desktop and Laptop experience a must - Windows 7 and Windows 8 experience a must



If you are interested in the Desktop Support Technician position in Fremont, CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position, please contact Riz Baldovino (408) 328-0760 or at Riz.Baldovino@adeccoNA.com

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Fremont, CA

Click Product Support



A Help Desk contract job in Beaverton, Oregon is available courtesy of Adecco Engineering and Technical. Qualified candidates must have familiarity with scripting or an understanding of programming in order to be considered for this role. The person in this contract position will help out for five weeks answering the client's technical support line, triaging new issues to different groups, interfacing with various client teams on triaged issues, and performing data entry. Help Desk job responsibilities include: - Answer phones - Triage new issues to Product Support team - Interface with Services team on/for triaged issues - Performing data entry and cleanup in client's corporate site - Shift is 7:00 am - 4:00 pm, Monday through Friday. - QUALIFICATIONS: - Support or Help desktop experience required (Tier 1 phone support) - Case management for a software product - Familiarity with scripting or an Understanding of programming and support terminology since there will be some judgment that needs to be applied when receiving the calls and communicating with Services. If you are interested in this Help Desk job opportunity in Beaverton, OR then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Mary Lavin at (503) 535-2580 or Mary.Lavin@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Lake Oswego, OR

Help Desk Specialist

A Help Desk job in Wilsonville, Oregon, is available courtesy of Adecco Engineering and Technology. One year contract $13.50 - $15.50 per hour pay rate. Help Desk job responsibilities include: • Use various internal and external databases to enter and track customer and reseller data and issues. • Operator function: Direct inbound calls to proper department. • May provide pre-sales product information to internal/external sales personnel, resellers, and end user customers and other functions as directed by the manager. QUALIFICATIONS: • Knowledge of ecommerce operations. • MinimumHigh SchoolDiploma or equivalent • Must have at least 1 to 2 years phone-related customer service experience in contact center environment using call tracking or help desk issue tracking system. • Knowledge of printers and multifunction printers preferred. If you are interested in this Help Desk job opportunity in Wilsonville, Oregon then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. If you have questions about the position please contact Dave Fitzsimons at david.fitzsimons@adeccona.com or 503.535.2581 Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Wilsonville, OR

Network Engineer

A Contract Network Engineer job opportunity is available courtesy of Adecco Engineering and Technology. This position is based out of Mountain View, CA. This role is to support the in car mapping technology of the Street View fleet of vehicles of several countries. The candidate will need to have the ability to analyze problems and return quick solutions to challenging issues. Responsibilities: Analyze daily failures and proactively partake in corrective action and engineering change strategies. Ensure software compatibility to newer/upgraded hardware devices and for International configurations Diagnose and resolve computer problems in the vehicles over telephone and remote login into the computer Change parameters for Internationalization, based on country and language Support the iterative improvement of software reliability and uptime Analyze PC field issues and provide Software and hardware technical support to field operators Create tools via shell script to make processes more efficient Requirements: BS in Engineering or other technical area required. Extended knowledge of Linux or Unix required, e.g. shell scripting. At least 2 years of experience in System Administration and/or Troubleshooting. Knowledge of Python and/or C/C++ programming skills is preferred, but not required. Understanding of LAN/WAN environments, TCP/IP, LDAP, NFS, DNS, DHCP, MTAs, Active Directory, etc is a plus Team Player. Ability to successfully work independently as well as in teams. Likely will not need to travel. However, candidate must be willing to travel on short notice if necessary. If you are interested in this Network Engineer opportunity based out of Mountain View, CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Gayatri N Mallick at 408-962-4985 or gayatri.mallick@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Mountain View, CA

Help Desk 65163

An IT Support Technician job in Milwaukee, WI is available courtesy of Adecco Engineering and Technology. Candidates should be comfortable providing technical support and troubleshooting for various applications including MS Office, as well as configuring and troubleshooting mobile devices and smart phones, password resets etc. and have strong communication skills. This position will provide support to internal end users via phone and remote support in a heavy Windows based environment. This is an open ended contract position with an indefinite duration. IT Support Technician job responsibilities include: • Perform remote troubleshooting for multiple computing platforms, operating systems, hardware, software, networking and the integration of these components. • Providing excellent customer service and issue resolution for internal end-users. • Work with sensitive information while maintaining confidentiality and following security protocols. Qualifications: • Associate’s degree in Information Technology or equivalent education • 1-2 years professional computer support experience • Strong customer service phone skills, strong interpersonal and communication skills. • PC hardware knowledge; strong diagnostic skills in software - Microsoft Office (Word, Excel, Access, Power Point, Outlook), Windows 7 • Strong follow-up skills If you are interested in this IT Support Technician job in Milwaukee, WI then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Milwaukee, WI

Job: Audio Visual Technology Support



Audio Visual Technology Support job Natick, MA Description of Work:

Service customer requests for AV support via phone, email and in person Troubleshoot and resolve 2nd tier help tickets as assigned by frontline Support Audio Visual setups for department meetings, company quarterly meetings, training sessions and other on site events Configure and maintain Audio Visual equipment in conference and training rooms, collaboration spaces, webinar labs Provide recording, broadcasting and file production support for the Marketing Webinar program. Act as back-up to colleagues as needed Manage AV inventory and product lifecycle; assist with equipment receipt and disposal Administer software licenses (ex: WebEx accounts) Participate in team activities: create and maintain documentation, provide end user training, attend meetings. Participate in team projects: Campus build out, equipment move, decommission and refresh; conference room optimization; product evaluation and testing



Required Skills:

Experience in IT support Experience with or exposure to setting up and maintaining A/V and V/C technology including desktop and conference room units Experience creating, editing and producing audio and video content Strong technical, analytical and problem solving skills Composure and calm demeanor under tight deadlines and in high pressure / high visibility situations Initiative, innovation and self-motivation Good communication, negotiation and customer service skills Ability to handle multiple priorities concurrently, on time, with minimal supervision

If you are interested in this Audio Visual Technology Support job opportunity in Natick, MA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com . If you have questions about the position please contact Jack Pandolfo at 617-793-0047 or jack.pandolfo@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Natick, MA

Service Desk Specialist

A Contract Service Desk Specialist job in Beaverton, OR is available courtesy of Adecco Engineering and Technical. In this role you will assist employees with computer and network related problems and requests. Troubleshoot problems over the phone including general inquiry support, service delivery support, education enrollment assistance, and telephony support. This position performs complex tasks using department business processes that deliver the primary service provided by the business function and has extensive knowledge and in-depth experience in using a variety of specialized tools and procedures to address the user’s need Service Desk Specialist Specialist job responsibilities include:

*Provides support to all Seterus end users using a Citrix environment

*Responds to queries from throughout Seterus for support on Windows systems, Unix systems, phone systems, and any of the standard LBPS office productivity tools.

*Logs all cases in call tracking software.

*May become involved in systems administration tasks or special projects at the discretion of management

QUALIFICATIONS:

*High school diploma or equivalent

*Willingness to work overtime, holidays and weekends as requested by management.

*Familiarity with Windows Desktop and Citrix operating systems, active directory, phone systems, and Microsoft Office applications.

*Ability to troubleshoot hardware and software issues

*Strong ability to communicate with coworkers, peers, and management through written and verbal communication.

*Strong ability to communicate with customers, internal departments, and other outside parties in a professional manner.

*Must have a customer service attitude

If you are interested in this Service Desk Specialist in Beaverton, OR, then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact the recruiter at Carrie.denney@adeccona.com. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Beaverton, OR

Help Desk Support Engineer

The Support Engineer will assist the technical support team with monitoring customer systems in a fast paced, team oriented, 24x7, call center environment. Typical Support engineer activities include monitoring customer hardware/operating systems/applications, opening/updating support cases in Salesforce.com, and coordinating/following- up on troubleshooting activities with Technical Support Engineers. The Support Engineer will escalate unsolved service requests to tech support engineers after resolution time thresholds and troubleshooting standards are met. The Support engineer reports directly to the Technical Support team Manager and is responsible for systems monitoring, case creation, case routing/escalating, and status communication.

ESSENTIAL DUTIES • Monitor customer hardware, operating systems, and applications using multiple proprietary in-house monitoring applications. • Create and update trouble tickets using corporate ticketing system, Salesforce.com • Interface directly with Technical Support Engineers and Managers to resolve service requests. • Escalate service requests to appropriate persons within the organization after established time/count thresholds have been met. • Ensure that customer SLA commitments are consistently met while providing a high level of customer satisfaction. • Obtain and provide timely service updates to/from relevant parties. • Maintain accurate case documentation for all service requests. This includes detailed notes, escalation management and closure codes. • Enthusiastically meet or exceed performance metrics as set forth by management. • Adhere to operational processes and guidelines for Operations Center employees. • Interface effectively and professionally with all employees, customers, and vendors. • Maintain a high level of professionalism and integrity. • Understand and work with a sense of urgency for resolution of customer issues. • Actively participate in mandatory meetings, training sessions, and projects. • Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above.

REQUIRED SKILLS/KNOWLEDGE/COMPETENCIES • Direct customer service experience with the ability to consistently achieve high levels of customer satisfaction. • Strong familiarity with basic telephony, personal computers, printers, current operating systems, MS Office, Outlook, mobile communication devices, and web browsers. • Knowledge of IT concepts, terminology and practices • Excellent technical and non-technical written and verbal communication skills. • Ability to multi-task while following established guidelines, policies and procedures. • Ability to excel and remain positive in a high-pressure, dynamic, 24x7 team environment. • Quickly adjust to priority changes or work assignments without sacrificing quality. • Demonstrate a sustained commitment to quality, professionalism, and integrity. • Experience performing remote support via telephone, email, and remote access tools. • Experience working directly with outside vendors to report or escalate issues.

Foster City, CA

Technical Support

A Technical Support job in Denver, CO is available through Adecco Engineering and Technical. This is a direct hire position with one of our clients. This individual will be an integral part of the front line technology support team providing a high quality customer experience for our client facing applications and corporate productivity needs. This position will join a cohesive team to rapidly handle all requests for client-facing technology support as well as standard day-to-day internal support activities. You will provide technical telephone and/or on-site support to both external and internal customers and possess a thorough knowledge of a variety of products and applications. RESPONSIBILITIES: • Provide technology support for production applications as requested from the Tier 1 client facing help desk. • Provide support to computer users across the company through the use of helpdesk tickets, desk-side assistance, and telephone support. • Troubleshoot, diagnose and resolve complex technology problems. • Own and manage the helpdesk process from incident initiation right through to resolution, closure with the user and review of the experience. • Apply appropriate processes, technologies and documentation to maximize the effectiveness of the IT support area. • Provide advice, installation services and on-going support in relation to desktop computing facilities being used by company employees. • Implement automation and self-service tools for internal and external customers. • Provide 24/7/365 shift support of the technology help desk as well as be part of an on call rotation. • Keep current with industry standard practices and procedures. • Assist with any other Infrastructure duties and tasks that may be required. QUALIFICATIONS / EDUCATION: • 2+ years experience desktop/customer support utilizing Microsoft technologies (MS Windows, MS Office) • Troubleshooting skills, ability to think clearly under stress, multi-task and communicate effectively • Experience with automation technologies (Puppet, Chef, SaltStack, PowerShell) highly preferred If you are interested in this Technical Support job in Denver, CO then please click “APPLY NOW”. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com If you have questions about the position please contact scot.tait@adeccona.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Denver, CO

Unparalleled care from Adecco

If you’re a job seeker, Adecco not only provides free temporary, contract and direct-hire staffing services, but we also offer more than a typical staffing agency. If you’re interested in temporary, contract or direct-hire opportunities, we can match your skills and experience to the company needs of the area’s principal employers. Apply today and learn firsthand how we can help you.

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