LMS Administrator | information technology jobs
Seeking LMS Administrator responsible for managing LMS standard processes. Responsibilities include (but not limited to):
Troubleshooting end user issues with finding and completing training on the LMS
Collaborating with internal team for support issues related to LMS
Supporting other team members with various projects and training implementation
Updating transcript records to reflect enrollment and completion of training items
Uploading, testing and deployment of content to the Learning Management System.
Testing quarterly system upgrades, documenting issues and providing feedback on UI changes
Assisting in the education and guidance of training professional and subject matter experts in the implementation of standard and custom training solutions.
Typical duties will include, but not be limited to the following:
Provide timely and efficient troubleshooting assistance to internal and external end users by investigating all questions/issues related to the LMS Systems (including, but not limited to connectivity, functionality and user issues) and take appropriate action for resolution.
Test system and courses to ensure reliability/availability. Track and submit system bugs/application issues to ensure prompt resolution; develop requirements, use cases and test scripts related to eLearning and support any internal validation and documentation efforts.
Maintains LMS database integrity by implementing and enforcing standard procedures and practices to ensure consistent and well-integrated database infrastructure.
Maintain the integrity and effectiveness of the LMS by relaying responses to technical problems, failures, errors, bugs, inadequacies and complaints of end users
Stay familiar with latest functionality and technology of the LMS. Work with end users to test new versions of the system. Conduct research and make recommendations to stakeholders regarding use of new features in the system.
Serve as one of the gatekeepers of all content uploaded into the LMS. This includes uploading and publishing content, testing content and deployment of final content in the live system. Content types to include: online courses, tests, surveys, evaluations, documents, ILT and curricula.
Create and produce LMS reports for Management, which reflect user activity, in support of compliance and audit processes within the organization.
Minimum of one (1) year of administering a Learning Management System or other SAAS systems
Excellent attention to detail
Excellent, professional written and oral communications
Ability to handle multiple priorities in accordance with stated deadlines
Comfortable working in a rapidly changing environment
Proven problem solving and decision making skills
Ability to work collaboratively and effectively in teams
Experience with Cornerstone OnDemand preferred, but not requireddf-dc